3D Hubs Forum

Everyday we make changes and improvements to 3D Hubs website. If you have ideas for improvements or feature requests, this is the place to drop them. Get other people to vote up your ideas to accelerate the focus we give to it.

I suggest you ...

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  1. 3D Hubs Pricing should be by machine hours and material not volume

    Businesses do not charge for volume on prints as it does not directly reflect the costs and leave a know value for margin in 3D printing.

    The quote model should quote an expected print time (machine hours) plus the expected cost of material. It is impossible to guess and some parts are quoted quite low by volume but are much more expensive to print.

    I just had a quote for a massive part but it had very thin walls and therefore was quoted at $150 when just my material and electricity cost exceeded $400 for this part.

    67 votes
    Vote
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      I agree to the terms of service
      Signed in as (Sign out)
      You have left! (?) (thinking…)
    • Ability for HUBS to review the CUSTOMER

      I believe customers should be able to get reviewed by a hub.

      The customer doesn't necessarily need to be able to see the review, just other hubs.

      This could benefit both parties.
      Examples:

      "Tim was a pleasure to work with while also being new to 3dhubs and printing" -Lets the hub know he may not understand 3dhubs or printing completely, so explain the process as you go.

      "Tim has unrealistic expectations for 3d printing" - Lets the hub know Tim may give you a rating that breaks that perfect 5/5 stars.

      "Tim took his time with replying" -Lets the hub…

      62 votes
      Vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        I agree to the terms of service
        Signed in as (Sign out)
        You have left! (?) (thinking…)
      • Rejecting non-functional parts should not count against the hub.

        I've had a couple of customers that requested "functional" parts with features that would clearly not be functional. Extremely thin walls, clips, and threads for isntance.

        Rejecting these should not count against the hub because printing and shipping parts that we know will not work isn't a good business practice.

        34 votes
        Vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          I agree to the terms of service
          Signed in as (Sign out)
          You have left! (?) (thinking…)
        • Response time calculation

          Can we please adjust response time. Submissions at 2am negatively affects your response time. As do week end submissions. Either adjust the calculation to take into to account reasonable business hours, or better still add a feature so Hubs can set their business hours, which will indicate when people can expect a response. I'd go with the former, it's cleaner, and less prone to creating pressure on competing hubs to operate at stupid oclock.

          44 votes
          Vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            I agree to the terms of service
            Signed in as (Sign out)
            You have left! (?) (thinking…)
          • Start counting down order completion time AFTER the customer pays

            I have a customer that just completed payment but the order page already says that I have passed the expected completion date because they initially placed the order many days ago. Clearly completion time should be based on when payment is made, not when the order is placed or even accepted. I can manually change the estimated completion date, but I feel this reflects poorly. It would be nice if this was very clear to the customer and the date was automatically pushed back every day the customer didn't pay.

            15 votes
            Vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              I agree to the terms of service
              Signed in as (Sign out)
              You have left! (?) (thinking…)
            • Urgent orders

              Some costumers have very short deadlines and need their prints urgently. This happens especially with students. You should add an option for urgent order and give the possibility of charging an extra for orders delivered in a day or two.

              13 votes
              Vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                I agree to the terms of service
                Signed in as (Sign out)
                You have left! (?) (thinking…)
              • discount

                Educational discounts are great for students to get their projects done, but I do see a lot of abuse with this. I know that there are people that aren't students that are using the educational discount on parts, and students that are using it for their own use, ie. game pieces. This kind of goes to another suggestion that states if we have the ability to privately rate customers, we could at least have something there that states that they have been abusing their student discount or such.

                I am not looking for you to vet these users, that is…

                10 votes
                Vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  I agree to the terms of service
                  Signed in as (Sign out)
                  You have left! (?) (thinking…)
                • Local courier delivery service

                  I would like to be able to add a local courier service for my Hub. If we could set a delivery radius from our address, a price, and a delivery time window that would be great.

                  The idea would be that a customer would see an option for the courier service if their address was within the specified radius chosen by the hub.

                  8 votes
                  Vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    I agree to the terms of service
                    Signed in as (Sign out)
                    You have left! (?) (thinking…)
                  • create your own discountcodes

                    I would like to be able to hand out my own discount codes to new clients. I use the 3dhubs widget on my own site and want to advertise to create new clients.

                    4 votes
                    Vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      I agree to the terms of service
                      Signed in as (Sign out)
                      You have left! (?) (thinking…)
                    • Add a "Vacation" setting or "Temporarily offline"

                      If a hub owner is going on vacation or to a conference for a week or two it would be nice to have a vacation mode or a temporarily offline mode. There could be one toggle switch with a corresponding date field that takes the hub printers offline but still allows the hub to show in search results. The difference being that it has a message stating something to the effect of "This hub is temporarily offline and will resume accepting orders on (date)". This way existing customers know you're still around, and, potential new customers may see still view…

                      40 votes
                      Vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        I agree to the terms of service
                        Signed in as (Sign out)
                        You have left! (?) (thinking…)
                      • Allow customers to view/chat with hubs before uploading a file.

                        I cannot currently figure out how to talk to a hub about an idea I'd like to have printed, and I can't see where to view certain profiles. It is also important to me that I know how big a hub's printer is, so I can find a hub with a larger printer if necessary.

                        7 votes
                        Vote
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          I agree to the terms of service
                          Signed in as (Sign out)
                          You have left! (?) (thinking…)
                        • Allow for circular bed shape

                          As there are more and more delta style printer with a circular bed shape, it would be nice to list these printer as capable of printing a diameter of ...mm instead of a rectangular box.

                          For instance if a delta printer had a Ø400mm bed, it would be listed as 283x283mm (I guess), so if an user is asking for a volume based on a rectangle 380x115, it would be rejected.

                          4 votes
                          Vote
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            I agree to the terms of service
                            Signed in as (Sign out)
                            You have left! (?) (thinking…)
                            1 comment  ·  Admin →
                          • Is it possible to add videos to the profile of my printer?

                            The title says it all:

                            I have created several time-lapse videos of some printed pieces and I would like to show it in my profile.

                            3 votes
                            Vote
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              I agree to the terms of service
                              Signed in as (Sign out)
                              You have left! (?) (thinking…)
                            • make users rate speed based on hub performance and not factor in shipping time.

                              i keep getting dinged for speed on all my canadian orders. i print an order and ship it within one day but canadian customs introduces delays to the shipping that can add up to several days or even weeks. I turn the order around very quickly but the customer doesn't get their parts until several days/weeks later. i get rated a 2-3 for speed and i have no control over it.

                              6 votes
                              Vote
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                I agree to the terms of service
                                Signed in as (Sign out)
                                You have left! (?) (thinking…)
                              • Process time extimation

                                Delivery timing is effecting how long will be the printing time.
                                if customer is asking for a small volume obj it will fit in the standard timing but if the volume is huge, this will create unexpected and unwanted effect.
                                We have the price calculator but not the timing calculator. Since we can declare our device, material cost why do not add variable mm3/sec? Just to have a roughly timing and or let the member decide

                                8 votes
                                Vote
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  I agree to the terms of service
                                  Signed in as (Sign out)
                                  You have left! (?) (thinking…)
                                  1 comment  ·  Admin →
                                • Separate single file multi part models

                                  I've noticed more and more that customers are putting multiple parts in the same model file to avoid paying the multiple print charge. The reality is that some prints will print better when the parts are separated and will lead to less failed prints.

                                  14 votes
                                  Vote
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    I agree to the terms of service
                                    Signed in as (Sign out)
                                    You have left! (?) (thinking…)
                                    1 comment  ·  Admin →
                                  • Pricing should be by the material weight based on the infill precentage

                                    The 20% infill cost less material than 100% infill, so the customer should be able to select which infill he wants so and pay for it, the payment shouldn't be done based on the volume, but by the weight.

                                    3 votes
                                    Vote
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      I agree to the terms of service
                                      Signed in as (Sign out)
                                      You have left! (?) (thinking…)
                                      1 comment  ·  Admin →
                                    • support removal

                                      extra option for customer when placing order to choose that support have to be removed by hub or customer, hub then can set flat rate or hourly rate for support removal.

                                      7 votes
                                      Vote
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        I agree to the terms of service
                                        Signed in as (Sign out)
                                        You have left! (?) (thinking…)
                                        1 comment  ·  Admin →
                                      • Allow instant order to be much more configurable.

                                        I want to offer instant order, but not for all of my materials within a printer. Some of the TPU prints and other composite filaments are much more risky about printing vs ABS or PLA.

                                        Give each material and printer a radio button to turn on or off instant order.

                                        3 votes
                                        Vote
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          I agree to the terms of service
                                          Signed in as (Sign out)
                                          You have left! (?) (thinking…)
                                        • add a pickup instructions text field for the Hub to set.

                                          This allows for the hub to list operating hours, parking instructions or other useful common messages that a hub might want to give its customers when they come in for a pickup. Also some Hubs are located in difficult to find places within buildings and office complexes. This will prevent having to copypasta pickup messages to each customer you have.

                                          1 vote
                                          Vote
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            I agree to the terms of service
                                            Signed in as (Sign out)
                                            You have left! (?) (thinking…)
                                          ← Previous 1 3 4 5 16 17
                                          • Don't see your idea?

                                          3D Hubs Forum

                                          Feedback and Knowledge Base