3D Hubs Forum

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  1. Response time calculation

    Can we please adjust response time. Submissions at 2am negatively affects your response time. As do week end submissions. Either adjust the calculation to take into to account reasonable business hours, or better still add a feature so Hubs can set their business hours, which will indicate when people can expect a response. I'd go with the former, it's cleaner, and less prone to creating pressure on competing hubs to operate at stupid oclock.

    17 votes
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      1 comment  ·  Admin →
    • Add a "Vacation" setting or "Temporarily offline"

      If a hub owner is going on vacation or to a conference for a week or two it would be nice to have a vacation mode or a temporarily offline mode. There could be one toggle switch with a corresponding date field that takes the hub printers offline but still allows the hub to show in search results. The difference being that it has a message stating something to the effect of "This hub is temporarily offline and will resume accepting orders on (date)". This way existing customers know you're still around, and, potential new customers may see still view…

      24 votes
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      • 3D Hubs Pricing should be by machine hours and material not volume

        Businesses do not charge for volume on prints as it does not directly reflect the costs and leave a know value for margin in 3D printing.

        The quote model should quote an expected print time (machine hours) plus the expected cost of material. It is impossible to guess and some parts are quoted quite low by volume but are much more expensive to print.

        I just had a quote for a massive part but it had very thin walls and therefore was quoted at $150 when just my material and electricity cost exceeded $400 for this part.

        8 votes
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        • Ability for HUBS to review the CUSTOMER

          I believe customers should be able to get reviewed by a hub.

          The customer doesn't necessarily need to be able to see the review, just other hubs.

          This could benefit both parties.
          Examples:

          "Tim was a pleasure to work with while also being new to 3dhubs and printing" -Lets the hub know he may not understand 3dhubs or printing completely, so explain the process as you go.

          "Tim has unrealistic expectations for 3d printing" - Lets the hub know Tim may give you a rating that breaks that perfect 5/5 stars.

          "Tim took his time with replying" -Lets the hub…

          9 votes
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          • Build plate size as an option

            When defining your hub printers, it would be good it we could enter a max build plate size, ie 150mm x 150mm x120mm.
            3d hubs could then reject prints that are too big. I hate having to reject orders because customers are not advised of sizes available.

            26 votes
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            • I need a statement for my accountant of invoices and payments, as a service provider, not just the 3D Hubs fees

              Each month I want to easily print all the invoices sent - jobs Im working on, and payments received. It can also show the service fee paid.
              I dont want to go to each order and print the invoice ( those invoices are not very useful - they dont show the date payment was made)
              Just one statement of account would be nice. Ideally, it needs to show all jobs forever, and/or be filtered by month.

              4 votes
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                1 comment  ·  Admin →
              • site materials

                How about adding the material choices at the hub level then simply having check boxes on the machines to enable that material for the machine.
                reason, I have many different machines and a pretty wide variety of materials and colors. Many of the material will run in any of the machines and it is time consuming to setup every machine with a large matrix of material choices and colors.
                Oh and if this does happen how about a machine lever factor to bump or reduce pricing on the master material price for a premium or rough draft type machine.

                3 votes
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                  1 comment  ·  Admin →
                • Don't let users change accepted orders!

                  It's annoying if you check an Order for it's printability.
                  Make all adjustments to the project, accept the Order and when the customer pays the Order you see, that he added some new files you haven't ever seen.

                  You shouldn't totaly disable the function to the user, but as soon as the Hub has accepted the order, the user must ask for permission to change files again.

                  Or you let the user make changes, but it doesn't get updated until the Hub validates it.

                  18 votes
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                    1 comment  ·  Admin →
                  • Improved 3D printing trends

                    I was very disapointed that the part about the color distribution is no longer a part of the quarterly trending report. It was the only information that I could use for planning how to stock my hub to meet customer demand. What I would like is for that part to come back and also getting information about distribution of material, layer height, printing technique and build volume. If it would be possible to make the information available on a local level (per country/region) it would be extremly helpful and allow for the hubs to understand the customer demand.

                    15 votes
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                      under review  ·  1 comment  ·  Admin →
                    • 3DHubs should NOT exclude hubs where the model can fit in diagonale

                      A friend of mine asked me to print something for him and I uploaded his model to 3DHubs to get an estimate/price from my own Hub, but then I figured out that my Hub wasn't listed. Even if I already checked that the object perfectly fits on my build plate in diagonale with a 10mm raft using Cura.

                      I would like 3DHubs to change the way they select Hubs based on build plate width and height only (based on their printers database)

                      Some objects can fit on the build plate in diagonale and can be perfectly printed. This is causing…

                      16 votes
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                        1 comment  ·  Admin →
                      • Slack Integration

                        You can create a simple integration with slack, where whenever a new order request comes, the intergration automatically creates a message in a dedicated channel in Slack. This would definitely help us manage our customer relations and decrease the customer response times. Or better yet, create an API where we can receive updates regarding our orders :)
                        Thanks !

                        1 vote
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                        • Need a way to add a percentage pertaining local taxes

                          Hi I am Sergio Romero from the 3DNG Hub
                          I wanted to ask if it would be possible to add a separate percentage to add in taxes because in my country (Mexico) when a client asks for an invoice (which I need to provide by law) a percentage of 16% needs to be added, and I am to retain such percentage and present it with my year's tax record.
                          This is really needed as the IVA (Impuesto al valor agregado) tax needs to be present in the receipt that I need to generate for my client with federal tax proof,…

                          3 votes
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                          • Percentage of completion for multiple objects

                            If the costumer want more than 1 object, it will be great a progress bar in wich the hub can show to the costumer how much objects have been printed

                            3 votes
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                            • Allow customer to order existing files owned/created by hub.

                              I would like to be able to list STL files owned by me for printing.

                              The customer would be able to pick the file(s) from a list and order them. Preferrably with a picture of an actual printed part.

                              This allows me to share my work without giving the file away in a printable format. This is a feature with a lot of the print services already.

                              Thanks,

                              3 votes
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                              • Integrate a crowdsourcing for materials and a crowdfunding for hardware

                                Give end users the ability to offer up not only services, but also products. Offer the venue at very little per transaction fee. At the sametime, provide a platform for crowdfunding all things additive manufacturing. Provide a community voted upon standards forum on everything from materials to procedures, to product quality to ? Allow 3d hubs to earn vote power according to number of jobs completed and user reviews.

                                3 votes
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                                • 1 vote
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                                  • Create an Enquiry Widget for our websites

                                    Here's a feature suggestion (which I will also post over at the user voice page) https://3dhubs.uservoice.com how about you also let hubs access a widget like the "order print" button that let's us also put "send enquiry" or along those lines. I would put this on my personal website as i do the 3D Print Order widget already, which is front and centre. How about that to encourage more enquiries through 3D Hubs which as hub owners we could then get more conversion over time by welcoming these enquiries and explaining and answering any questions potential customers have, which means…

                                    6 votes
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                                      Thanks for the suggestion, We’re looking at better ways to support these kind of conversations on your website. However I don’t expect that we’ll get to it before summer.

                                    • support removal

                                      extra option for customer when placing order to choose that support have to be removed by hub or customer, hub then can set flat rate or hourly rate for support removal.

                                      1 vote
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                                      • Add better workload management for popular hubs

                                        I've been active on 3Dhubs for over 2 years now, and it shows in the number of orders I am getting. 4 or 5 per week is not exceptional at the moment. As a hobby printer with only one 3d printer available, this is quite a lot to manage,

                                        Currently, the only way to manage workload is to change my hubs pricing, but this is not working very well. Iv'e raised my pricing a couple of times now, but the effect is limited.

                                        I would like to have more options to manage workload for my single printer. Some examples:

                                        -…

                                        1 vote
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                                        • pickup times

                                          Set pickup times under Pickup delivery method so customers know before ordering when pickup is best available for 3dHubs.

                                          1 vote
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