3D Hubs Forum

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  1. Use a community translation platform

    I would like to share with you one of my top feedback from my customers (99% are local, so they're French just like me).

    They find the overall ergonomy of the website, in particular the interface to place order, very confusing. Most of them have difficulties to easily understand english, so it doesn't help. This might be a generation gap thing, because most of them are 40+.

    It feels a bit like some people in need of 3D print, could be stuck and discouraged of oredering because of it.

    Why don't you use https://www.transifex.com/ for example ?

    You would let,…

    21 votes
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    • Allow buyers to pay extra for priority printing

      I would like to have a checkbox to see if any Hub is willing to offer a priority service.

      The Hub could for example not nest other parts in the building box. So the buyer compensates the lower efficiency of the printer with an extra fee.

      17 votes
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        1 comment  ·  Admin →
      • Allow visitors to Browse 3D printing services without having to upload a file. (Suggested solution: Example parts files)

        This would probably help first-time visitors (such as myself) get a better idea of what the website is all about, as well as what prices to expect. I think this would increase the likelihood of newcomers sticking around. (I'm still not 100% sure I have the right idea of how this website works.)

        I stumbled upon this website while making Google searches about 3D printing. While I have previously dabbled in 3D modelling, I have as of yet never made use of any 3D printing services – I'm merely considering doing so at some point. As such, I don't have any…

        16 votes
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        • Make an app to make it easier to communicate with customers

          I love that 3Dhubs messages me on the phone to let me know I've gotten a customer or a message. But the way with SMS, logging in via the browser and trying to navigate the UI on mobile is old fashioned and frustrating. Make an app to allow a more seamless experience in dealing with customers on the go!

          4 votes
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          • 8 Days is too long time to wait for payment to clear.

            Hi,
            I got three orders in my pot pending customer to confirm they got the parts, after several times chasing them. The customer gets theirs parts printed and shipped in 48 hours. Why do I need to wait two weeks to get payment? Sometime it doesn't matter how many times we chase the customer some of them just don't confirm receipt. Can we reduce the wait time? I think it is not fair on us Hub owners. I offer signed for delivery so I can track the parts been delivered.

            5 votes
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            • on order page, when I hoover a hub profile it pop up "Deleted user"

              It is all in the title... it might be a small mistake, but on my order page (as a customer) when I hoover a profile line it pop up "deleted user", might not be the right text...

              1 vote
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              • Make it easier for new customers to close out their orders and leave hub review

                Our Hub gets a lot of new customers, and it seems like it is not intuitive for them to confirm receipt of parts (most never even confirm). After they confirm they should be directed to review the hub (which they can decline of course).

                We have had customers very excited about their parts and who want to give reviews, but they only comment on the order page and never confirm or leave a review unless they are walked through the process which makes it feel like we are nagging for a review.

                6 votes
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                • Rejecting non-functional parts should not count against the hub.

                  I've had a couple of customers that requested "functional" parts with features that would clearly not be functional. Extremely thin walls, clips, and threads for isntance.

                  Rejecting these should not count against the hub because printing and shipping parts that we know will not work isn't a good business practice.

                  49 votes
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                    Thanks for the feedback. we understand the issue.

                    We’re working hard to increase our printability detection so it will be less of a problem. Furthermore we’re also working on making the hub score less sensitive for individual orders.

                    However, we’re not planning to remove unprintable orders from the hub score as we can’t automatically identify them with full certainty. Doing so would open up the platform to be gamed by dishonest services, which is something we all don’t want.

                  • plastic or foam of an artifact which is a rock that has different contours and multicolors(materials)

                    Please assist whereas the stone artifact that I have can be scanned or another way which may create out of rubber, foam, and or plastic
                    thanks.
                    Thomas Gaudette
                    508 639 9069
                    tomdave73@gmail.com

                    1 vote
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                    • Implement a print time detection and cutoff time

                      I keep getting orders at 10pm that are supposed to be shipped the next day. Not only that, they're large orders. I recommend you calculate the printing time and adjust the delivery date accordingly so I don't look bad for changing it. Also, if it is a short print, please add a cutoff time (like 7pm) where the order can't be shipped the next day.

                      3 votes
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                      • USPS First Class Shipping Should Not Be Available If Volume Exceeds A Certain Amount

                        Hello 3DHubs!

                        I've had a couple of occasions in which print requests when packaged has come out over the USPS FC limitation of 13oz or 368 grams. My current process is to check if any amount over 300 grams is used before changing the shipping option on the order before payment.

                        It would be a nicer customer experience (and easier on the Hubs) if shipping options that have weight limits not be available to the customer if the projected printed volume would exceed an estimated weight in the material being chosen. Since you're already able to calculate volume, you should…

                        3 votes
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                        • Add a guest portal for my clients to sign into my account to pay for their orders.

                          I do freelance engineering design for many clients who need 3D printed prototypes of the items I design for them. I am tasked with getting quotes, and placing orders for these 3D printed prototypes. I like to use 3D Hubs, however it requires my clients to sign up for their own account then go through the process of re-quoting the parts under their account in order to place the order. Some of my clients have declined to do this, and asked me to use another 3D printing vendor because they don't want to go through this account and quoting setup.

                          1 vote
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                          • Deadline Adjustment based on payment

                            I see that the bug about deadline adjustment based on payment has been 'fixed' but the order I just did had the same issue.

                            Accepted order, took 3 days to pay, by the time they paid it was on the day that the part was due. Had to adjust deadline. It should adjust the deadline based on payment date....

                            1 vote
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                            • notify customers to review hubs and complete orders

                              Many customers think that after orders have been printed and shipped, that their part is done. It means that hubs are waiting days to be paid out. Shipping costs are barely covered when you don't get paid days later. If 3D Hubs could send automated emails reminding customers to go back to the order page and complete/review the hub, that would make the stressful time from delivery to payout much better!

                              2 votes
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                              • Shipping cost.

                                I dislike the idea , I pay for shipping cost after my part printed, is it possible to budget/compute shipping cost when placing order, we make one payment only.

                                1 vote
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                                • Add greenaland as af 3d hubs service provider

                                  I am located in greenaland. And no 3D hubs services are located in greenland. I provide FDM 3d printing. do add me. I cant apply due to greenland is not listed on your dropdown list.

                                  1 vote
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                                    1 comment  ·  Admin →
                                  • Larger file uploads

                                    With larger 3d printing ability files will be bigger. Would like to upload without splitting.

                                    1 vote
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                                    • split multiple items in one STL into multiple STLs

                                      When a customer uploads one single STL which has multiple, separate items, it gets around the "Per Item" startup cost. I have had customers cancel when I split the order up and they see the price difference; Would be nice to have 3dhubs ask when more than one model is detected to confirm that it is one model or multiple.

                                      3 votes
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                                      • wall thickness vs strength of part

                                        After sing a document like this http://my3dmatter.com/influence-infill-layer-height-pattern/ it would be very nice for 3D hubs to maybe duplicate results and/or also have the comparison of infill vs wall thickness. This would allow for customers to make the most informed decisions and would also be nice for the hub owners to recommend different configurations.

                                        3 votes
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                                          1 comment  ·  Admin →
                                        • Show shipping address at all times with order

                                          Currently, when processing an order where shipment is requested, the shipping address is not visible either during the time the order is printed or after the print has been shipped out.

                                          This makes no sense.
                                          If I need to do a partial shipment, I need to ask the customer for their address.
                                          Shipping address should be visible on an order at all times.

                                          1 vote
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