3D Hubs Forum

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  1. Allow buyers to pay extra for priority printing

    I would like to have a checkbox to see if any Hub is willing to offer a priority service.

    The Hub could for example not nest other parts in the building box. So the buyer compensates the lower efficiency of the printer with an extra fee.

    16 votes
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      1 comment  ·  Admin →
    • Use a community translation platform

      I would like to share with you one of my top feedback from my customers (99% are local, so they're French just like me).

      They find the overall ergonomy of the website, in particular the interface to place order, very confusing. Most of them have difficulties to easily understand english, so it doesn't help. This might be a generation gap thing, because most of them are 40+.

      It feels a bit like some people in need of 3D print, could be stuck and discouraged of oredering because of it.

      Why don't you use https://www.transifex.com/ for example ?

      You would let,…

      11 votes
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        1 comment  ·  Admin →
      • 8 Days is too long time to wait for payment to clear.

        Hi,
        I got three orders in my pot pending customer to confirm they got the parts, after several times chasing them. The customer gets theirs parts printed and shipped in 48 hours. Why do I need to wait two weeks to get payment? Sometime it doesn't matter how many times we chase the customer some of them just don't confirm receipt. Can we reduce the wait time? I think it is not fair on us Hub owners. I offer signed for delivery so I can track the parts been delivered.

        5 votes
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        • Allow visitors to Browse 3D printing services without having to upload a file. (Suggested solution: Example parts files)

          This would probably help first-time visitors (such as myself) get a better idea of what the website is all about, as well as what prices to expect. I think this would increase the likelihood of newcomers sticking around. (I'm still not 100% sure I have the right idea of how this website works.)

          I stumbled upon this website while making Google searches about 3D printing. While I have previously dabbled in 3D modelling, I have as of yet never made use of any 3D printing services – I'm merely considering doing so at some point. As such, I don't have any…

          14 votes
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            1 comment  ·  Admin →
          • Rejecting non-functional parts should not count against the hub.

            I've had a couple of customers that requested "functional" parts with features that would clearly not be functional. Extremely thin walls, clips, and threads for isntance.

            Rejecting these should not count against the hub because printing and shipping parts that we know will not work isn't a good business practice.

            47 votes
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              Thanks for the feedback. we understand the issue.

              We’re working hard to increase our printability detection so it will be less of a problem. Furthermore we’re also working on making the hub score less sensitive for individual orders.

              However, we’re not planning to remove unprintable orders from the hub score as we can’t automatically identify them with full certainty. Doing so would open up the platform to be gamed by dishonest services, which is something we all don’t want.

            • USPS First Class Shipping Should Not Be Available If Volume Exceeds A Certain Amount

              Hello 3DHubs!

              I've had a couple of occasions in which print requests when packaged has come out over the USPS FC limitation of 13oz or 368 grams. My current process is to check if any amount over 300 grams is used before changing the shipping option on the order before payment.

              It would be a nicer customer experience (and easier on the Hubs) if shipping options that have weight limits not be available to the customer if the projected printed volume would exceed an estimated weight in the material being chosen. Since you're already able to calculate volume, you should…

              3 votes
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                1 comment  ·  Admin →
              • Urgent orders

                Some costumers have very short deadlines and need their prints urgently. This happens especially with students. You should add an option for urgent order and give the possibility of charging an extra for orders delivered in a day or two.

                23 votes
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                • Allow customers to find a Hub for design and scanning work

                  At the moment, many Hubs also offer the possibility to do design or scanning work.
                  As far as I can tell however, this ability is completely wasted.
                  Customers are required to upload a STL-file FIRST, before they can find a Hub that suits them.
                  But what if a customer simply DOES NOT HAVE a STL-file yet, simply because they don't have one. Instead, they are looking for someone who can design a product of scan a product for them that they can then have printed.
                  There are a lot of Hubs which would be able to do this, yet, now…

                  6 votes
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                  • Prevent submitting the same order to multiple hubs in parallel

                    Please read until the end.

                    I had a customer who submitted an order that I quickly accepted after checking the model and slicing it to check for printability issues, the customer didn't pay immedialety. I ended up asking him to pay a few days layer.

                    The customer told me that he's waiting for a "quote" from another hub. Maybe he's too dumb to see the prices and delivery costs at the first plate when he submitted the order.

                    This time consuming for everybody trying to check the order and spending time contacting the customer.

                    I suggest 3D Hubs to detect…

                    4 votes
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                      1 comment  ·  Admin →
                    • create your own discountcodes

                      I would like to be able to hand out my own discount codes to new clients. I use the 3dhubs widget on my own site and want to advertise to create new clients.

                      10 votes
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                      • Response time calculation

                        Can we please adjust response time. Submissions at 2am negatively affects your response time. As do week end submissions. Either adjust the calculation to take into to account reasonable business hours, or better still add a feature so Hubs can set their business hours, which will indicate when people can expect a response. I'd go with the former, it's cleaner, and less prone to creating pressure on competing hubs to operate at stupid oclock.

                        54 votes
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                        • Discount Day And Discount Codes

                          Add the ability to set a day and time discount, for example on Monday the 14th there will be a 5% on all orders between 2 pm and 4 pm.

                          Also be able to make discount codes for repeat customers.

                          5 votes
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                            1 comment  ·  Admin →
                          • Add content about automated post processing to your article on Knowledgebase

                            You current highlight traditional methods for post-processing of SLA, SLS FDM, etc. but there are newer methods that are designed specifically for 3D printed parts that yield a better final product. I invite you to learn more on our website - www.postprocess.com

                            1 vote
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                            • to offer a free and easy to use software

                              Hi,
                              I started making my models with 223D-Design. So I learn to know 3D-Hubs. 123D-design isn't exsisting anymore.
                              It would be perfect when you offer a free and easy to use stand alone software for creating 3D models, that works in the same way as 123D-design.

                              6 votes
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                                1 comment  ·  Admin →
                              • Filter hubs more thoroughly

                                I think if 3D Hubs had more filters- such as by response time and or order completion time, by ratings, by orders completed, and most importantly by price people would find what they were looking for more easily and be more likely to order, generating more income for makers And 3D Hubs. That would allow certain Hubs with lower end printers to cater to those who want cheap parts, or if you need a perfect piece you could search by rating to see who does the best job.

                                5 votes
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                                • clean the list for anything that is not an actual idea or feature request

                                  it seems that this too has become part spam and part q&a

                                  should it not be only ideas and feature requests?

                                  1 vote
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                                  • 3D

                                    Dear 3D Hubs team,

                                    I hope you are doing fine.

                                    I'm experienced FX makeup and prosthetic artist and my projects primarly includes FX makeup and prosthetics and props. but I do 3D modelling in Zbrush as well and recently I was Trainee within "Crater" studio.
                                    My ideas includes putting special effects skills and my prosthetics into the movies, plays, music video spots, video games (green screen and CGI combined with practical prosthetic mask) etc. but I also teach others how FX makeup and prosthetics can be used.
                                    I'm also willin and opened for receiving new project ideas, approaches, suggestions and…

                                    1 vote
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                                    • Estimate print weight based on the object's volume and print material(s) selected

                                      Would be very helpful to decide on a build material if it were known how much the end product "could" weight with the selected material. Maybe even list the weight(s) from all compatible materials available.

                                      1 vote
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                                      • When searching for high detail resin do not default to Formlabs.

                                        Did Formlabs buy 3DHubs? What happened to receiving search results for all resin based printers?

                                        3 votes
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                                        • Multiple material and Hub selection

                                          I am having a scenario where I have 5 files. 4 Files need SLS/Nylon and 1 file needs any clear material. There are chances that I may have projects which may need support from multiple hubs from different cities too,based on availability of material and type of 3D printing they support.

                                          I should be a be able to do this in single order instead of creating multiple orders.

                                          4 votes
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