3D Hubs Forum

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  1. Add the possibility to give 'discount' codes to customers.

    As a way to promote my hub I would like to give away a few 'discount' codes. This should then alter the price for a specific order for example.

    126 votes
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      Hey Salvador,

      This is a great idea, as a matter of fact we built it a while back but the performance of the discount codes didn’t scale at all, with 9000+ printers on the platform that is pretty crucial so we’ll be revamping the discount system so we can once again have Hubs offer discounts to customers. Stay tuned.

    • Allow sorting by "price"

      The user should be able to sort by "price", just like they are capable of sorting by other criteria.

      65 votes
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        Hi all, an update regarding sorting by price:

        We’re working towards filtering by price, but to make it work in a useful way we first need to finish off some other parts of price calculation. For instance including shipping costs and times to make sure you’re not comparing prices between a local Brooklyn Hub against a Hub in Mumbai which will add substantial time and cost for shipping.

        We’re releasing shipping in the checkout this week, so that brings us closer to being able to sort by price. It will be likely be planned for Q4.

        Best,
        Brian

      • multilingual

        Hi
        Why the 3D HUBS site is not in multilingual, like french for me :p , I'm sure it would attract a lot of extra customer

        57 votes
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          1 comment  ·  Admin →

          Thanks for sharing this feature request. We’re aware that it would be beneficial for non English speaking markets like France and Germany, however it also slows down development of the platform considerably, so right now we’re not planning this in the short term.

        • Allow business hours for hubs

          Allow a business hours setting so that the response time doesn't start until the hub is open for business. This will help users know not to expect a response until the hub is open and will save hub operators from 4 AM text messages or emails from the reminders.

          52 votes
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          • 1. Find a way to include Print Density (infill%) in the quote formula.2.Allow me to adjust a quote based on print complexity

            1- infill is a huge factor in print time and cost
            2- sometimes manual supports, pre & post processing or fileprep are needed. Allow me to charge for it when conditions apply.
            3-allow me to specify different names for multiple printers (& pricing) at my hub

            43 votes
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              1. We’re starting on this now, should be ready in about 2 weeks.
              2. We already took care of this, you can add extra services from the order page as needed.
              3. Why would you want to specify different names for printers?

              Best,
              Brian

            • sell models + printing them

              I like the idea of offering models (that I created) + printing them through my own hub. For example I can offer model X printed in PLA High quality in a variety of colors for amount Y though my hub. (his should be models that are created my the owner of the hub, so not downloaded models that are available on the web for copyright problems)

              I have made some nice models that are doing nothing on my harddrive.

              42 votes
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                HI Maikel,

                Nice idea, today we offer only links to content for your Hub page through our pictures feed. To offer models + printing makes sense. We’ll look into it.

                Best,
                Brian

              • A better way to price based on hours to print is needed. Machine time should be taken into consideration when pricing.

                A better way to price based on hours to print is needed. Machine time should be taken into consideration when pricing.

                40 votes
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                  Hi Joe,

                  Thanks for sending us this idea, will continue our conversation about this. It’s a complex topic as time is very dependant per printer, but also per printer settings, it’s not something that goes for every type of printer as easily.. nevertheless it would be interesting to be able to charge this way.

                  Best,
                  Brian

                • Allow people to create shops. So that they can sell there items much like shapeways

                  Allow people to create shops. So that they can sell there items much like shapeways. as i design little bits and pieces for rc cars.i would love to be able to share a link to said piece and then if people want to buy it they can.
                  they deisgner can put parameters on items, such as if the designer this there part should only be printed in SLS graphite make that the only option etc or only avliable in red?

                  38 votes
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                    1 comment  ·  Admin →
                  • Add option for hubs to "Tick" off prints that have been completed for multiple file orders.

                    Most orders have more than one file, why not have a checkbox that shows the customer which ones have been printed and which are going to be.

                    Link of idea: http://imgur.com/LdfOLSC

                    34 votes
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                    • Gift Certificates and Print Credit

                      I would love to be able to have printable gift certificates valued towards prints on my hub. These would be useful for giving as gifts, donating to events and charity, or even handing out to my customers as a thank you.

                      34 votes
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                        Hey Christopher, cool idea – we’ll discuss with the team and see if we can put this on the roadmap. I can share that it’s not the highest priority right now, but we’ll try our best.

                      • Hub Procuct Offerings

                        I design as well as print, I'd like to have folks be able to buy my designed products from my hub, what do you think?

                        33 votes
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                          Hey Richard,

                          Very cool, this has crossed our minds (and brainstorms) a few times in the past. If we want to do this we want to do it well, and it’s a pretty serious chunk of functionality to build so it might take a little while till we can offer it, but it’s on our radar :-)

                          Best,
                          Brian

                        • Business Card Template

                          Create a business card template so we can (2d color) print and include with the prints!

                          Right now I put the print in a ziplock bag with one of "myhub" stickers outside and one of the cool stickers that you sent in the bag as a gift.
                          I want to put a business card inside the bag instead.

                          Maybe you can put together a "merchandising kit" for us to download and print locally or to purchase the items from you.
                          CHEERS!

                          33 votes
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                            Hey,

                            We’re looking into supporting our Hubs in any way we can. This certainly is something that we feel a lot of Hubs would value.

                            So stay tuned!
                            Brian

                          • Material images (or color image)

                            Images of the material that the hub uses. than its not so big surprise for the customer what he will get. Or squares showing the colors of the materials.

                            31 votes
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                              planned  ·  6 comments  ·  Admin →
                            • multiple locations

                              I have two printers, one at work and one at home. I would like to list both locations. You should allow a hub to have two locations. This would also work for people who commute, as they could allow pickup of their items in both locations.

                              27 votes
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                              • Add the functionality to generate a shipping label

                                I get a lot of requests to ship prints. Usually what I do is print out the main order page that shows the shipping address, then cut it out and tape it to the box. Then, I have to find a USPS office and get it shipped. It would MUCH nicer to just generate the USPS label directly from 3DHubs and then drop it in the nearest mailbox. This would be super convenient.

                                At a minimum though, I'd like the ability to just easily print the shipping address and return address so that I can slap it on the box…

                                27 votes
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                                  Hi Brandon,

                                  Thanks for the feedback. We’ve got some ideas for making shipping better on the platform, once we start working on that we can take these suggestions along, since they make perfect sense.

                                  Perhaps we can do a simple print link next to the shipping address for now.

                                  Brian

                                • Make print quality selectable per printer

                                  If I want to offer prints in different qualities from the same printer, I now have to create multiple printers.
                                  Wouldn't it be nicer to add 1 printer with multiple qualities as an option?

                                  27 votes
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                                    Hey Bjorn, fair point. We want to revamp the whole printer structure and address this while we’re at it. So its on the roadmap but not a top priority just yet.

                                  • prevent customer from paying if they change submission after the hub accepts.

                                    This has happened to me a few times.
                                    1) Customer will submit an order for X model.
                                    2) I'll check the model, fix any errors with pricing and "accept" the order, 3d hubs will request payment at that point.
                                    3) the customer adds or replaces the models submitted, changing the size of the order (I've had a customer add over 100 hours to the print time and still expect me to hit the quoted deadline) or upload a model that the slicer calculates the volume incorrectly, for example if the client asks for a 100% infill print that I adjust…

                                    24 votes
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                                      1 comment  ·  Admin →

                                      Hi Will, thanks for sharing this issue. We’ve seen it before and it does cause some unwanted behaviour every now and then.

                                      I think what you’re suggesting makes sense, only downside is that it slows down the order process a bit, preventing customers who are ready to pay from paying, we’ll try to assess how big that downside is as it might impact the business our Hubs are getting. If it looks ok, we can plan this change.

                                      Brian

                                    • Allow customer to access web/IP camera during prints for added fee

                                      This would give an overall better customer experience and an added value to my hub.

                                      23 votes
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                                        Hey Matt,

                                        Thanks for sharing this cool idea, I’ve had many Hubs reach out to us for this feature so its definitely something we aim to add in the coming months.

                                        Any ideas for lightweight plugins or services that would support this?

                                        Brian

                                      • Add a way to adjust price between "order accepted" and "awaiting payment".

                                        Several times i've accepted order while adding extra charges for whatever reason. I feel like accepting the order should translate into "yes i can make this for you, now lets negotiate how much or what extra things might need to be done."

                                        22 votes
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                                        • 3D hub spoken languages flags

                                          So that customers can see in what language they can communicate with the hub. Some flags to be selected in the profile page and that show on the hubs page. Because I already had some Dutch customers start communication in English.

                                          19 votes
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