3D Hubs Forum

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  1. Add the possibility to give 'discount' codes to customers.

    As a way to promote my hub I would like to give away a few 'discount' codes. This should then alter the price for a specific order for example.

    130 votes
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      Hey Salvador,

      This is a great idea, as a matter of fact we built it a while back but the performance of the discount codes didn’t scale at all, with 9000+ printers on the platform that is pretty crucial so we’ll be revamping the discount system so we can once again have Hubs offer discounts to customers. Stay tuned.

    • Allow sorting by "price"

      The user should be able to sort by "price", just like they are capable of sorting by other criteria.

      70 votes
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      • Allow business hours for hubs

        Allow a business hours setting so that the response time doesn't start until the hub is open for business. This will help users know not to expect a response until the hub is open and will save hub operators from 4 AM text messages or emails from the reminders.

        56 votes
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        • 1. Find a way to include Print Density (infill%) in the quote formula.2.Allow me to adjust a quote based on print complexity

          1- infill is a huge factor in print time and cost
          2- sometimes manual supports, pre & post processing or fileprep are needed. Allow me to charge for it when conditions apply.
          3-allow me to specify different names for multiple printers (& pricing) at my hub

          50 votes
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            1. We’re starting on this soon
            2. We already took care of this, you can add extra services from the order page as needed.
            3. Why would you want to specify different names for printers?

            Best,
            Brian

          • 3D Hubs Pricing should be by machine hours and material not volume

            Businesses do not charge for volume on prints as it does not directly reflect the costs and leave a know value for margin in 3D printing.

            The quote model should quote an expected print time (machine hours) plus the expected cost of material. It is impossible to guess and some parts are quoted quite low by volume but are much more expensive to print.

            I just had a quote for a massive part but it had very thin walls and therefore was quoted at $150 when just my material and electricity cost exceeded $400 for this part.

            48 votes
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            • Ability for HUBS to review the CUSTOMER

              I believe customers should be able to get reviewed by a hub.

              The customer doesn't necessarily need to be able to see the review, just other hubs.

              This could benefit both parties.
              Examples:

              "Tim was a pleasure to work with while also being new to 3dhubs and printing" -Lets the hub know he may not understand 3dhubs or printing completely, so explain the process as you go.

              "Tim has unrealistic expectations for 3d printing" - Lets the hub know Tim may give you a rating that breaks that perfect 5/5 stars.

              "Tim took his time with replying" -Lets the hub…

              45 votes
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              • Add option for hubs to "Tick" off prints that have been completed for multiple file orders.

                Most orders have more than one file, why not have a checkbox that shows the customer which ones have been printed and which are going to be.

                Link of idea: http://imgur.com/LdfOLSC

                40 votes
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                • A better way to price based on hours to print is needed. Machine time should be taken into consideration when pricing.

                  A better way to price based on hours to print is needed. Machine time should be taken into consideration when pricing.

                  40 votes
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                    Hi Joe,

                    Thanks for sending us this idea, will continue our conversation about this. It’s a complex topic as time is very dependant per printer, but also per printer settings, it’s not something that goes for every type of printer as easily.. nevertheless it would be interesting to be able to charge this way.

                    Best,
                    Brian

                  • Response time calculation

                    Can we please adjust response time. Submissions at 2am negatively affects your response time. As do week end submissions. Either adjust the calculation to take into to account reasonable business hours, or better still add a feature so Hubs can set their business hours, which will indicate when people can expect a response. I'd go with the former, it's cleaner, and less prone to creating pressure on competing hubs to operate at stupid oclock.

                    36 votes
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                    • Gift Certificates and Print Credit

                      I would love to be able to have printable gift certificates valued towards prints on my hub. These would be useful for giving as gifts, donating to events and charity, or even handing out to my customers as a thank you.

                      34 votes
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                        Hey Christopher, cool idea – we’ll discuss with the team and see if we can put this on the roadmap. I can share that it’s not the highest priority right now, but we’ll try our best.

                      • Hub Procuct Offerings

                        I design as well as print, I'd like to have folks be able to buy my designed products from my hub, what do you think?

                        33 votes
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                          Hey Richard,

                          Very cool, this has crossed our minds (and brainstorms) a few times in the past. If we want to do this we want to do it well, and it’s a pretty serious chunk of functionality to build so it might take a little while till we can offer it, but it’s on our radar :-)

                          Best,
                          Brian

                        • Business Card Template

                          Create a business card template so we can (2d color) print and include with the prints!

                          Right now I put the print in a ziplock bag with one of "myhub" stickers outside and one of the cool stickers that you sent in the bag as a gift.
                          I want to put a business card inside the bag instead.

                          Maybe you can put together a "merchandising kit" for us to download and print locally or to purchase the items from you.
                          CHEERS!

                          33 votes
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                            Hey,

                            We’re looking into supporting our Hubs in any way we can. This certainly is something that we feel a lot of Hubs would value.

                            So stay tuned!
                            Brian

                          • Material images (or color image)

                            Images of the material that the hub uses. than its not so big surprise for the customer what he will get. Or squares showing the colors of the materials.

                            32 votes
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                              planned  ·  6 comments  ·  Admin →
                            • Add a "Vacation" setting or "Temporarily offline"

                              If a hub owner is going on vacation or to a conference for a week or two it would be nice to have a vacation mode or a temporarily offline mode. There could be one toggle switch with a corresponding date field that takes the hub printers offline but still allows the hub to show in search results. The difference being that it has a message stating something to the effect of "This hub is temporarily offline and will resume accepting orders on (date)". This way existing customers know you're still around, and, potential new customers may see still view…

                              31 votes
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                              • Build plate size as an option

                                When defining your hub printers, it would be good it we could enter a max build plate size, ie 150mm x 150mm x120mm.
                                3d hubs could then reject prints that are too big. I hate having to reject orders because customers are not advised of sizes available.

                                27 votes
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                                • Add the functionality to generate a shipping label

                                  I get a lot of requests to ship prints. Usually what I do is print out the main order page that shows the shipping address, then cut it out and tape it to the box. Then, I have to find a USPS office and get it shipped. It would MUCH nicer to just generate the USPS label directly from 3DHubs and then drop it in the nearest mailbox. This would be super convenient.

                                  At a minimum though, I'd like the ability to just easily print the shipping address and return address so that I can slap it on the box…

                                  27 votes
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                                    Hi Brandon,

                                    Thanks for the feedback. We’ve got some ideas for making shipping better on the platform, once we start working on that we can take these suggestions along, since they make perfect sense.

                                    Perhaps we can do a simple print link next to the shipping address for now.

                                    Brian

                                  • Make print quality selectable per printer

                                    If I want to offer prints in different qualities from the same printer, I now have to create multiple printers.
                                    Wouldn't it be nicer to add 1 printer with multiple qualities as an option?

                                    27 votes
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                                      Hey Bjorn, fair point. We want to revamp the whole printer structure and address this while we’re at it. So its on the roadmap but not a top priority just yet.

                                    • 3D hub spoken languages flags

                                      So that customers can see in what language they can communicate with the hub. Some flags to be selected in the profile page and that show on the hubs page. Because I already had some Dutch customers start communication in English.

                                      27 votes
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                                      • Rejecting non-functional parts should not count against the hub.

                                        I've had a couple of customers that requested "functional" parts with features that would clearly not be functional. Extremely thin walls, clips, and threads for isntance.

                                        Rejecting these should not count against the hub because printing and shipping parts that we know will not work isn't a good business practice.

                                        25 votes
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                                          1 comment  ·  Admin →
                                        • prevent customer from paying if they change submission after the hub accepts.

                                          This has happened to me a few times.
                                          1) Customer will submit an order for X model.
                                          2) I'll check the model, fix any errors with pricing and "accept" the order, 3d hubs will request payment at that point.
                                          3) the customer adds or replaces the models submitted, changing the size of the order (I've had a customer add over 100 hours to the print time and still expect me to hit the quoted deadline) or upload a model that the slicer calculates the volume incorrectly, for example if the client asks for a 100% infill print that I adjust…

                                          24 votes
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                                            1 comment  ·  Admin →

                                            Hi Will, thanks for sharing this issue. We’ve seen it before and it does cause some unwanted behaviour every now and then.

                                            I think what you’re suggesting makes sense, only downside is that it slows down the order process a bit, preventing customers who are ready to pay from paying, we’ll try to assess how big that downside is as it might impact the business our Hubs are getting. If it looks ok, we can plan this change.

                                            Brian

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