3D Hubs Forum

Everyday we make changes and improvements to 3D Hubs website. If you have ideas for improvements or feature requests, this is the place to drop them. Get other people to vote up your ideas to accelerate the focus we give to it.

I suggest you ...

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  1. Response time calculation

    Can we please adjust response time. Submissions at 2am negatively affects your response time. As do week end submissions. Either adjust the calculation to take into to account reasonable business hours, or better still add a feature so Hubs can set their business hours, which will indicate when people can expect a response. I'd go with the former, it's cleaner, and less prone to creating pressure on competing hubs to operate at stupid oclock.

    17 votes
    Vote
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      I agree to the terms of service
      Signed in as (Sign out)
      You have left! (?) (thinking…)
      1 comment  ·  Admin →
    • Add a "Vacation" setting or "Temporarily offline"

      If a hub owner is going on vacation or to a conference for a week or two it would be nice to have a vacation mode or a temporarily offline mode. There could be one toggle switch with a corresponding date field that takes the hub printers offline but still allows the hub to show in search results. The difference being that it has a message stating something to the effect of "This hub is temporarily offline and will resume accepting orders on (date)". This way existing customers know you're still around, and, potential new customers may see still view…

      24 votes
      Vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        I agree to the terms of service
        Signed in as (Sign out)
        You have left! (?) (thinking…)
      • Create an Enquiry Widget for our websites

        Here's a feature suggestion (which I will also post over at the user voice page) https://3dhubs.uservoice.com how about you also let hubs access a widget like the "order print" button that let's us also put "send enquiry" or along those lines. I would put this on my personal website as i do the 3D Print Order widget already, which is front and centre. How about that to encourage more enquiries through 3D Hubs which as hub owners we could then get more conversion over time by welcoming these enquiries and explaining and answering any questions potential customers have, which means…

        6 votes
        Vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          I agree to the terms of service
          Signed in as (Sign out)
          You have left! (?) (thinking…)

          Thanks for the suggestion, We’re looking at better ways to support these kind of conversations on your website. However I don’t expect that we’ll get to it before summer.

        • Build plate size as an option

          When defining your hub printers, it would be good it we could enter a max build plate size, ie 150mm x 150mm x120mm.
          3d hubs could then reject prints that are too big. I hate having to reject orders because customers are not advised of sizes available.

          26 votes
          Vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            I agree to the terms of service
            Signed in as (Sign out)
            You have left! (?) (thinking…)
          • Customer Ratings

            Would it make sense for customers to have ratings including operator reviews for hubs? As an operator, I would love to give feedback on customers ... I would suppose it would work like ebay, where both parties can comment on a print job experience and both the follow through from the customer as well as the hub itself. This protects both the customer and the hub. :)

            10 votes
            Vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              I agree to the terms of service
              Signed in as (Sign out)
              You have left! (?) (thinking…)
            • allow customers to retract an order while it is still in the "Hub review" stage

              I am brand new to 3D printing, and without realizing it I created a model completely unsuitable to FDM printing. I worked this out *after* having submitted it to a hub, but the only way I had to retract the order was to leave a comment to the hub owner on the order -- then he was able to cancel it on my behalf.

              This then took me to the page where alternative hubs are suggested based on customer needs. I wanted to find out more information about the suggested hubs, but the only clickable thing I could find was…

              10 votes
              Vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                I agree to the terms of service
                Signed in as (Sign out)
                You have left! (?) (thinking…)

                Hi Jonathan, thank for sharing your experience and feedback. Makes sense to improve this workflow. In the past we’ve removed a lot of extra clicks and confirmations to make the platform easier to use, this is a side-effect of that which we need to address.

              • Copy existing order

                Allow copying existing order to a new one - taking the same data/material/HUB.

                4 votes
                Vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  I agree to the terms of service
                  Signed in as (Sign out)
                  You have left! (?) (thinking…)
                • 3DHubs should NOT exclude hubs where the model can fit in diagonale

                  A friend of mine asked me to print something for him and I uploaded his model to 3DHubs to get an estimate/price from my own Hub, but then I figured out that my Hub wasn't listed. Even if I already checked that the object perfectly fits on my build plate in diagonale with a 10mm raft using Cura.

                  I would like 3DHubs to change the way they select Hubs based on build plate width and height only (based on their printers database)

                  Some objects can fit on the build plate in diagonale and can be perfectly printed. This is causing…

                  16 votes
                  Vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    I agree to the terms of service
                    Signed in as (Sign out)
                    You have left! (?) (thinking…)
                    1 comment  ·  Admin →
                  • Allow customers to verify a hub address

                    Instead of sending a postcard for verification which is not always practical, allow customers to verify a hub address after they have collected a part from there.

                    10 votes
                    Vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      I agree to the terms of service
                      Signed in as (Sign out)
                      You have left! (?) (thinking…)
                    • Direct order button

                      Hi folks,
                      It would be great to enable Direct order feature in "Embeddable Order Widget".
                      For example, If I share printed model image with Order button, it should lead to Order page with already loaded STL file (supplied by URL in widget) and already chosen my hub with only printer, materials and colors as options for user.
                      That way, we will simplify order procedure as some users are familiar with simple order procedures, and not with "Downoad&Upload models" to get his offer.

                      18 votes
                      Vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        I agree to the terms of service
                        Signed in as (Sign out)
                        You have left! (?) (thinking…)

                        Hi Petar,

                        Excellent idea, something we’ve got on our backlog. Thanks for sharing it here on uservoice. We have to build some additional functionality for this so it will be a little while before we can get to this.

                        Brian

                      • link to common terms

                        I find myself often adding links in a conversation to the knowledge base to help explain common 3d printing related terms, for example, Infill, supports, plastic types.
                        how about automatically adding links to the knowledgebase on common 3d printing terms in a conversation?

                        1 vote
                        Vote
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          I agree to the terms of service
                          Signed in as (Sign out)
                          You have left! (?) (thinking…)
                        • Allow Mass-Editing of Printer Settings

                          We run a few FDM printers of varying dimensions and all, but all of our materials and colors work on all of them. It is a little tedious to have to go in and edit each printer when we run out of a material or add new ones.

                          It'd be nice if you could do it one of the two following ways:

                          1. Assign groups of printers that all use the same material settings, and then update a single material list for that group of printers.

                          2. Assign material settings to groups (i.e. one group for 1.75mm PLA options, one…

                          3 votes
                          Vote
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            I agree to the terms of service
                            Signed in as (Sign out)
                            You have left! (?) (thinking…)
                          • printing time

                            auto calculate order completition date based on printing volume (or other conditions), Sample scenario: i set that can i print for a single customer approx 5cm3 for day, customer upload models for a total of 15cm3, 3dhubs auto calculating order completition time on 3 business day ...

                            4 votes
                            Vote
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              I agree to the terms of service
                              Signed in as (Sign out)
                              You have left! (?) (thinking…)
                            • Suspend Material

                              It would be great if I could take a material offline like we can for printers.

                              For example, I have some exotic filament for sale on my page and sometimes it is backlogged for reorder. It would be great if I could just suspend one filament from being an option while ordering without deleting the whole entry/pricing model.

                              Otherwise I have to delete and the recreate all the settings for the material when I get it back in stock.

                              Just a thought. Would be useful

                              3 votes
                              Vote
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                I agree to the terms of service
                                Signed in as (Sign out)
                                You have left! (?) (thinking…)
                              • 1 vote
                                Vote
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  I agree to the terms of service
                                  Signed in as (Sign out)
                                  You have left! (?) (thinking…)
                                • Order welcome message

                                  Order welcome message shall be written in hub's local language, or at least it should be possible to customize it.

                                  1 vote
                                  Vote
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    I agree to the terms of service
                                    Signed in as (Sign out)
                                    You have left! (?) (thinking…)
                                  • Add a 'Live Chat' option for hubs

                                    When a hub is online, current you see a green glowing light next to their hub, i feel the customer should be able to then communicate directly with the hub if they have any questions, this will help the hub get business from the customer while also improve customer satisfaction, as more often than not a customer doesn't fully understand materials and settings such as layer heights.

                                    1 vote
                                    Vote
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      I agree to the terms of service
                                      Signed in as (Sign out)
                                      You have left! (?) (thinking…)
                                    • Limit part size based on printer type

                                      I have been receiving a lot of orders for large parts that are too big to be made by any of my printers. I suggest adding a feature to limit part size based on the type of printer or at least provide an alert to the customer and the hub that the part may be too big. Another approach would be to identify hubs that could print "XL" parts prior to ordering, which is similar to what is currently done for hubs that can print "HD" parts. That way customers would only be seeing hubs that can print large parts.

                                      4 votes
                                      Vote
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        I agree to the terms of service
                                        Signed in as (Sign out)
                                        You have left! (?) (thinking…)
                                        1 comment  ·  Admin →

                                        Hi MakerStrong, we do filter printers based on the size of the object, however we don’t do so on the order widget which is used on the profile pages and external websites. This is something we’ll address soon. Thanks for flagging!

                                      • On DLP+SLA comparison table - add the pixel size parameter (x-y) ,or DPI

                                        This is a crutial parameter,much more than the Z resolution, which is usually not the issue...

                                        1 vote
                                        Vote
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          I agree to the terms of service
                                          Signed in as (Sign out)
                                          You have left! (?) (thinking…)
                                          under review  ·  1 comment  ·  Admin →
                                        • Get a mobile app

                                          I realize you guys are pushing the "mobile site" as a be-all-end-all but an app would allow Push notifications, full use of the iOS/Android notification APIs and in general I'd way rather hit a single button on my phone than have to navigate through Safari, go to my bookmarks, pull up the site, then wonder if cookies will work right.

                                          Additionally, iOS users could then apply a touch ID to login. Boom. Expert-level UI/UX for the win. You'd be silly to not be going this direction, honestly.

                                          21 votes
                                          Vote
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            I agree to the terms of service
                                            Signed in as (Sign out)
                                            You have left! (?) (thinking…)

                                            Hey Josh,

                                            Thanks for the feedback – good stuff! We’re currently reviewing our options for native app support or notification of push messages.

                                            The touch ID idea is pretty rad!

                                            Thanks,
                                            Brian

                                          ← Previous 1 3 4 5 8 9
                                          • Don't see your idea?

                                          3D Hubs Forum

                                          Feedback and Knowledge Base