3D Hubs Forum

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  1. 3D hub spoken languages flags

    So that customers can see in what language they can communicate with the hub. Some flags to be selected in the profile page and that show on the hubs page. Because I already had some Dutch customers start communication in English.

    27 votes
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    • Build plate size as an option

      When defining your hub printers, it would be good it we could enter a max build plate size, ie 150mm x 150mm x120mm.
      3d hubs could then reject prints that are too big. I hate having to reject orders because customers are not advised of sizes available.

      27 votes
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      • Add a "Vacation" setting or "Temporarily offline"

        If a hub owner is going on vacation or to a conference for a week or two it would be nice to have a vacation mode or a temporarily offline mode. There could be one toggle switch with a corresponding date field that takes the hub printers offline but still allows the hub to show in search results. The difference being that it has a message stating something to the effect of "This hub is temporarily offline and will resume accepting orders on (date)". This way existing customers know you're still around, and, potential new customers may see still view…

        31 votes
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        • Response time calculation

          Can we please adjust response time. Submissions at 2am negatively affects your response time. As do week end submissions. Either adjust the calculation to take into to account reasonable business hours, or better still add a feature so Hubs can set their business hours, which will indicate when people can expect a response. I'd go with the former, it's cleaner, and less prone to creating pressure on competing hubs to operate at stupid oclock.

          36 votes
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          • Order using multiple materials

            I have a project that needs (2) components and I wish to have them printed using different materials. Please consider supporting that scenario. Thanks

            7 votes
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            • two material prints

              I have a dual extruder on my prusa i3 but there are no options for dual extrusion on the material options or printer edit page for my hub. Please allow for multiple material prints. Thanks for your help,

              7 votes
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                Hey Kyle,

                We would love to support this but it is pretty complex, especially when it comes to supplying the right files, indicating which part needs to be in which material, price calculation.

                You could add Dual Material as one of the colors to your Hub as a work around while we figure out how to implement this.

              • printing time

                auto calculate order completition date based on printing volume (or other conditions), Sample scenario: i set that can i print for a single customer approx 5cm3 for day, customer upload models for a total of 15cm3, 3dhubs auto calculating order completition time on 3 business day ...

                3 votes
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                • Improved 3D printing trends

                  I was very disapointed that the part about the color distribution is no longer a part of the quarterly trending report. It was the only information that I could use for planning how to stock my hub to meet customer demand. What I would like is for that part to come back and also getting information about distribution of material, layer height, printing technique and build volume. If it would be possible to make the information available on a local level (per country/region) it would be extremly helpful and allow for the hubs to understand the customer demand.

                  16 votes
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                    under review  ·  1 comment  ·  Admin →
                  • Allow sorting by "price"

                    The user should be able to sort by "price", just like they are capable of sorting by other criteria.

                    70 votes
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                    • Customer Ratings

                      Would it make sense for customers to have ratings including operator reviews for hubs? As an operator, I would love to give feedback on customers ... I would suppose it would work like ebay, where both parties can comment on a print job experience and both the follow through from the customer as well as the hub itself. This protects both the customer and the hub. :)

                      15 votes
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                      • Suspend Material

                        It would be great if I could take a material offline like we can for printers.

                        For example, I have some exotic filament for sale on my page and sometimes it is backlogged for reorder. It would be great if I could just suspend one filament from being an option while ordering without deleting the whole entry/pricing model.

                        Otherwise I have to delete and the recreate all the settings for the material when I get it back in stock.

                        Just a thought. Would be useful

                        4 votes
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                        • Add a 'Live Chat' option for hubs

                          When a hub is online, current you see a green glowing light next to their hub, i feel the customer should be able to then communicate directly with the hub if they have any questions, this will help the hub get business from the customer while also improve customer satisfaction, as more often than not a customer doesn't fully understand materials and settings such as layer heights.

                          4 votes
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                          • QuickBooks Integration

                            Integration with the online accounting software QuickBooks from Intuit. This would enable those of us running a Hub as part of a small business to reconcile transactions with full details and automatically apply the correct account designation such as "sales", "3D Hubs Fees", "Shipping" and "Tax".

                            As a small business owner, I need to record all of these values for tax filing purposes which are due monthly (sales tax) and quarterly (federal income tax).

                            7 votes
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                            • link to common terms

                              I find myself often adding links in a conversation to the knowledge base to help explain common 3d printing related terms, for example, Infill, supports, plastic types.
                              how about automatically adding links to the knowledgebase on common 3d printing terms in a conversation?

                              3 votes
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                              • 3DHubs should NOT exclude hubs where the model can fit in diagonale

                                A friend of mine asked me to print something for him and I uploaded his model to 3DHubs to get an estimate/price from my own Hub, but then I figured out that my Hub wasn't listed. Even if I already checked that the object perfectly fits on my build plate in diagonale with a 10mm raft using Cura.

                                I would like 3DHubs to change the way they select Hubs based on build plate width and height only (based on their printers database)

                                Some objects can fit on the build plate in diagonale and can be perfectly printed. This is causing…

                                18 votes
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                                  1 comment  ·  Admin →
                                • Create an Enquiry Widget for our websites

                                  Here's a feature suggestion (which I will also post over at the user voice page) https://3dhubs.uservoice.com how about you also let hubs access a widget like the "order print" button that let's us also put "send enquiry" or along those lines. I would put this on my personal website as i do the 3D Print Order widget already, which is front and centre. How about that to encourage more enquiries through 3D Hubs which as hub owners we could then get more conversion over time by welcoming these enquiries and explaining and answering any questions potential customers have, which means…

                                  6 votes
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                                    Thanks for the suggestion, We’re looking at better ways to support these kind of conversations on your website. However I don’t expect that we’ll get to it before summer.

                                  • allow customers to retract an order while it is still in the "Hub review" stage

                                    I am brand new to 3D printing, and without realizing it I created a model completely unsuitable to FDM printing. I worked this out *after* having submitted it to a hub, but the only way I had to retract the order was to leave a comment to the hub owner on the order -- then he was able to cancel it on my behalf.

                                    This then took me to the page where alternative hubs are suggested based on customer needs. I wanted to find out more information about the suggested hubs, but the only clickable thing I could find was…

                                    10 votes
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                                      Hi Jonathan, thank for sharing your experience and feedback. Makes sense to improve this workflow. In the past we’ve removed a lot of extra clicks and confirmations to make the platform easier to use, this is a side-effect of that which we need to address.

                                    • Copy existing order

                                      Allow copying existing order to a new one - taking the same data/material/HUB.

                                      4 votes
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                                      • Allow customers to verify a hub address

                                        Instead of sending a postcard for verification which is not always practical, allow customers to verify a hub address after they have collected a part from there.

                                        10 votes
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                                        • Direct order button

                                          Hi folks,
                                          It would be great to enable Direct order feature in "Embeddable Order Widget".
                                          For example, If I share printed model image with Order button, it should lead to Order page with already loaded STL file (supplied by URL in widget) and already chosen my hub with only printer, materials and colors as options for user.
                                          That way, we will simplify order procedure as some users are familiar with simple order procedures, and not with "Downoad&Upload models" to get his offer.

                                          18 votes
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                                            Hi Petar,

                                            Excellent idea, something we’ve got on our backlog. Thanks for sharing it here on uservoice. We have to build some additional functionality for this so it will be a little while before we can get to this.

                                            Brian

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