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  1. Rejecting non-functional parts should not count against the hub.

    I've had a couple of customers that requested "functional" parts with features that would clearly not be functional. Extremely thin walls, clips, and threads for isntance.

    Rejecting these should not count against the hub because printing and shipping parts that we know will not work isn't a good business practice.

    49 votes
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      Thanks for the feedback. we understand the issue.

      We’re working hard to increase our printability detection so it will be less of a problem. Furthermore we’re also working on making the hub score less sensitive for individual orders.

      However, we’re not planning to remove unprintable orders from the hub score as we can’t automatically identify them with full certainty. Doing so would open up the platform to be gamed by dishonest services, which is something we all don’t want.

    • Urgent orders

      Some costumers have very short deadlines and need their prints urgently. This happens especially with students. You should add an option for urgent order and give the possibility of charging an extra for orders delivered in a day or two.

      23 votes
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      • Change printer name

        - As some printers have been added before the list was updated, it could be interesting to be able to select now the real model, without losing all the settings.

        - In another way, it could be interesting to change name manually, for example, because if you own just one printer, you must create two printers on 3Dhubs, so you can manage opt-in based on materials and not machines (which is the only way now)

        Actually, opt-in is selectable for one or all printers, but in my case, I would like to select materials. This is why I created a…

        7 votes
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          planned  ·  0 comments  ·  Admin →
        • Separate single file multi part models

          I've noticed more and more that customers are putting multiple parts in the same model file to avoid paying the multiple print charge. The reality is that some prints will print better when the parts are separated and will lead to less failed prints.

          22 votes
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          • Pricing should be by the material weight based on the infill precentage

            The 20% infill cost less material than 100% infill, so the customer should be able to select which infill he wants so and pay for it, the payment shouldn't be done based on the volume, but by the weight.

            4 votes
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              1 comment  ·  Admin →
            • "Pickup in..." should be (Town), (State). Not (Town), (Country).

              When you go to order from my hub, it says "PIckup in Montgomery, US 19 June." Thing is, there are a lot of Montgomerys (Montgomeries?) in the US, and even around here. In a smaller country this style may make sense, but for the US, maybe make it (Town), (State), since that is what most people are used to.

              2 votes
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                planned  ·  1 comment  ·  Admin →
              • Polymaker Polysher Service

                With the release of the Polymaker Polysher, can that be added as an additional service to Polish prints?

                http://www.polymaker.com/shop/polysmoothpolysher/

                2 votes
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                • Fix Free Shipping Please

                  Issue: I have my free shipping set for orders over $12. My shipping cost for orders that do not qualify for free shipping is $7. If the customer has a order that cost $9, when it comes time to pick a shipping method it adds the $7 shipping cost and makes the shipping free because it is over $12 now. Sorry if that was very confusing...if you need a better explanation please tell me.

                  3 votes
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                    planned  ·  0 comments  ·  Admin →
                  • Don't let users change accepted orders!

                    It's annoying if you check an Order for it's printability.
                    Make all adjustments to the project, accept the Order and when the customer pays the Order you see, that he added some new files you haven't ever seen.

                    You shouldn't totaly disable the function to the user, but as soon as the Hub has accepted the order, the user must ask for permission to change files again.

                    Or you let the user make changes, but it doesn't get updated until the Hub validates it.

                    24 votes
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                      1 comment  ·  Admin →
                    • site materials

                      How about adding the material choices at the hub level then simply having check boxes on the machines to enable that material for the machine.
                      reason, I have many different machines and a pretty wide variety of materials and colors. Many of the material will run in any of the machines and it is time consuming to setup every machine with a large matrix of material choices and colors.
                      Oh and if this does happen how about a machine lever factor to bump or reduce pricing on the master material price for a premium or rough draft type machine.

                      3 votes
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                        planned  ·  1 comment  ·  Admin →
                      • Make the user more aware that higher microns does not mean higher quality.

                        All too often I have customers order at 200 or 300 microns only to leave me a poor review after they thought that the higher the micron the number the higher quality resolution. I have to check with anyone that orders at 300 or 200 now whether they understand that they're ordering a medium to low quality print. But it would be much easier of 3D Hubs made the customers (which most are new to 3D Printing) aware that the higher the micron number does not mean higher quality, this could be rectified by a confirmation by the customer before…

                        9 votes
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                        • Option for different pricing for printing with PVA supports on UM3

                          The UM3 has the option to print supports in PVA which desolves in water. This makes complex prints possible of course, but this material is very expensive, so I would like to create seperate pricing for PLA with PLA supports and PLA with PVA supports. Currently that is not possible. I can't even 'work around' by adding PLA with PVA supports as a material.
                          It would be great also, if a small explanation could be given per material to let people know the difference.
                          For the future it would obviously be great if supports could be calculated by 3DHubs.

                          11 votes
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                          • Allow hub to split up orders

                            If customer add a lot of parts and then ask for colors it could be nice to be able to split up the order and set color and infill

                            infill is always 20% and in some cases the customer wants less or more

                            this creates the need to calculate stuff instead of just changing the infill %

                            9 votes
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                              Since we acquired Printivate last year we’re starting to work on more advanced pricing features. Custom infill is pretty high on the list for improving FDM quoting flexibility.

                            • Show by price filter option

                              Can you please put a filter that lets me see the result by price.

                              Thank you

                              15 votes
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                              • On the receipt, include printer, materials and settings.

                                Hard to find it so I can add to the details with the print pix.

                                3 votes
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                                  1 comment  ·  Admin →
                                • Print time in days after payment

                                  To avoid confusion and unmanageable expectations it needs to be made clear to clients that the lead time starts AFTER payment is made and that if it is 24 hours or more since the item was submitted that it needs to be reapproved or the date changed.

                                  At present a client can request a print, we give a date and approve it then the client waits 2 days while other orders come in and the print queue gets bigger. Then its not always possible to make deadlines. Here I am at 2 am waiting on a print to finish so…

                                  2 votes
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                                  • simplify material selection

                                    The filtering by material is good, but there are too many variations on the base materials to be practical. If I know I want ABS, I can enter that in the filter field, but get 12 variations on ABS plus some other matches. This makes it nigh impossible to compare the options, as they are spread over many lists.

                                    1 vote
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                                    • Extend the possibility to add .GCODE and .FACTORY (Simplify 3D) files in the order page

                                      It should be great to have, the possibility to attach in the order page, also gcode already printed and setting (for example in Simplify3D format). This may help the archiving and sharing settings

                                      1 vote
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                                      • Allow user to filter based on completion time of print (e.g. Fastest > Slowest) and Price.

                                        On the '3D Print' screen filters, allow the user to filter/order the hubs by completion time of the print (fastest > slowest or slowest > fastest), Price (Lowest > highest or highest > lowest) and Response time (fastest response > slowest response and vice-a-versa).

                                        1 vote
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                                        • Add VisiJet M2 EBK and VisiJet M2 ENT in Rubber-like plastic category

                                          My MJP2500 Plus prints in VisiJet M2 EBK (Elastomeric Black) and VisiJet M2 ENT (Elastomeric Natural) and they are very close and similar to TANGO materials

                                          1 vote
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