3D Hubs Forum

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  1. Rejecting non-functional parts should not count against the hub.

    I've had a couple of customers that requested "functional" parts with features that would clearly not be functional. Extremely thin walls, clips, and threads for isntance.

    Rejecting these should not count against the hub because printing and shipping parts that we know will not work isn't a good business practice.

    37 votes
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      Thanks for the feedback. we understand the issue.

      We’re working hard to increase our printability detection so it will be less of a problem. Furthermore we’re also working on making the hub score less sensitive for individual orders.

      However, we’re not planning to remove unprintable orders from the hub score as we can’t automatically identify them with full certainty. Doing so would open up the platform to be gamed by dishonest services, which is something we all don’t want.

    • Show by price filter option

      Can you please put a filter that lets me see the result by price.

      Thank you

      15 votes
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      • Add 3Dom WoundUp Filament

        I have a spool of this and would like to allow my customers to select it!

        http://www.3domusa.com/shop/wound-coffee-filled-filament/

        Thanks!

        0 votes
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          planned  ·  0 comments  ·  Admin →
        • Add the possibility to give 'discount' codes to customers.

          As a way to promote my hub I would like to give away a few 'discount' codes. This should then alter the price for a specific order for example.

          137 votes
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            Hey Salvador,

            This is a great idea, as a matter of fact we built it a while back but the performance of the discount codes didn’t scale at all, with 9000+ printers on the platform that is pretty crucial so we’ll be revamping the discount system so we can once again have Hubs offer discounts to customers. Stay tuned.

          • Change printer name

            - As some printers have been added before the list was updated, it could be interesting to be able to select now the real model, without losing all the settings.

            - In another way, it could be interesting to change name manually, for example, because if you own just one printer, you must create two printers on 3Dhubs, so you can manage opt-in based on materials and not machines (which is the only way now)

            Actually, opt-in is selectable for one or all printers, but in my case, I would like to select materials. This is why I created a…

            7 votes
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              planned  ·  0 comments  ·  Admin →
            • Separate single file multi part models

              I've noticed more and more that customers are putting multiple parts in the same model file to avoid paying the multiple print charge. The reality is that some prints will print better when the parts are separated and will lead to less failed prints.

              14 votes
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                1 comment  ·  Admin →
              • Urgent orders

                Some costumers have very short deadlines and need their prints urgently. This happens especially with students. You should add an option for urgent order and give the possibility of charging an extra for orders delivered in a day or two.

                19 votes
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                • Fix Free Shipping Please

                  Issue: I have my free shipping set for orders over $12. My shipping cost for orders that do not qualify for free shipping is $7. If the customer has a order that cost $9, when it comes time to pick a shipping method it adds the $7 shipping cost and makes the shipping free because it is over $12 now. Sorry if that was very confusing...if you need a better explanation please tell me.

                  3 votes
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                    planned  ·  0 comments  ·  Admin →
                  • site materials

                    How about adding the material choices at the hub level then simply having check boxes on the machines to enable that material for the machine.
                    reason, I have many different machines and a pretty wide variety of materials and colors. Many of the material will run in any of the machines and it is time consuming to setup every machine with a large matrix of material choices and colors.
                    Oh and if this does happen how about a machine lever factor to bump or reduce pricing on the master material price for a premium or rough draft type machine.

                    3 votes
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                      planned  ·  1 comment  ·  Admin →
                    • Pricing should be by the material weight based on the infill precentage

                      The 20% infill cost less material than 100% infill, so the customer should be able to select which infill he wants so and pay for it, the payment shouldn't be done based on the volume, but by the weight.

                      3 votes
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                        1 comment  ·  Admin →
                      • Polymaker Polysher Service

                        With the release of the Polymaker Polysher, can that be added as an additional service to Polish prints?

                        http://www.polymaker.com/shop/polysmoothpolysher/

                        2 votes
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                        • "Pickup in..." should be (Town), (State). Not (Town), (Country).

                          When you go to order from my hub, it says "PIckup in Montgomery, US 19 June." Thing is, there are a lot of Montgomerys (Montgomeries?) in the US, and even around here. In a smaller country this style may make sense, but for the US, maybe make it (Town), (State), since that is what most people are used to.

                          2 votes
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                            planned  ·  1 comment  ·  Admin →
                          • Material images (or color image)

                            Images of the material that the hub uses. than its not so big surprise for the customer what he will get. Or squares showing the colors of the materials.

                            33 votes
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                              planned  ·  6 comments  ·  Admin →
                            • 1. Find a way to include Print Density (infill%) in the quote formula.2.Allow me to adjust a quote based on print complexity

                              1- infill is a huge factor in print time and cost
                              2- sometimes manual supports, pre & post processing or fileprep are needed. Allow me to charge for it when conditions apply.
                              3-allow me to specify different names for multiple printers (& pricing) at my hub

                              55 votes
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                                1. We’re starting on this soon
                                2. We already took care of this, you can add extra services from the order page as needed.
                                3. Why would you want to specify different names for printers?

                                Best,
                                Brian

                              • Quick video for noob clients

                                I have a lot of clients that just signed up the day they drop their first order. They think they are the best designer in the world because they hashed something out in tinkerCAD without knowing how 3D prints really work. Can you produce a series for things to look out for in a design, like tolerances, holes, and details? I have clients with printable" yet bad designs that misprint and take way to long to print. We can show them what a clean design looks like, and what it takes to set up a print job.
                                Also make a…

                                4 votes
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                                • limit printers by country instead of distance

                                  Hello - I live in the USA and want to use only printers within the country. Can you please add an option to include just a certain country or currency?

                                  15 votes
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                                    Hey Pam,

                                    That sounds like an excellent idea. I’ve added it to our backlog of features to build. It will be a couple weeks before we can publish it though.

                                    Best
                                    Brian

                                  • Allow business hours for hubs

                                    Allow a business hours setting so that the response time doesn't start until the hub is open for business. This will help users know not to expect a response until the hub is open and will save hub operators from 4 AM text messages or emails from the reminders.

                                    58 votes
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                                    • Discount for members who come back again

                                      I do have customers who come back again for the 5th time already by me. I would give them a discount at the time they have placed a new order.
                                      the discout I've got in mind:
                                      5% by 5 orders
                                      10% by 10 orders
                                      15% by 15 or more orders

                                      Is that possible?

                                      Thanks!

                                      Best regards, René

                                      19 votes
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                                        HI Rene,

                                        We’re working on discounts that Hubs can hand out to their customers. This could very well be part of it, thanks for sharing and keep an eye out for it, we’re aiming to launch it this quarter!

                                      • Add option for hubs to "Tick" off prints that have been completed for multiple file orders.

                                        Most orders have more than one file, why not have a checkbox that shows the customer which ones have been printed and which are going to be.

                                        Link of idea: http://imgur.com/LdfOLSC

                                        41 votes
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                                        • Support Login via Google Account (as you already do with Facebook)

                                          3D Hubs has a Google+ Account. So it would be nice, if users (who don't care about Facebook) could login via Google-Login.
                                          Many other websites support that, so it should not be too much overhead to implement.

                                          4 votes
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                                            1 comment  ·  Admin →
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