It should be great to have, the possibility to attach in the order page, also gcode already printed and setting (for example in Simplify3D format). This may help the archiving and sharing settings1 vote
Thanks. We’ll make sur eto support them soon.
The filtering by material is good, but there are too many variations on the base materials to be practical. If I know I want ABS, I can enter that in the filter field, but get 12 variations on ABS plus some other matches. This makes it nigh impossible to compare the options, as they are spread over many lists.1 vote
We’re planning to fix this next quarter.
Hard to find it so I can add to the details with the print pix.1 vote
We’re looking to do changes to the receipt soon. We’ll take this input along with it.
On the '3D Print' screen filters, allow the user to filter/order the hubs by completion time of the print (fastest > slowest or slowest > fastest), Price (Lowest > highest or highest > lowest) and Response time (fastest response > slowest response and vice-a-versa).1 vote
This is something that’s high up on our wish list. You can expect something like this to be available relatively soon.
My MJP2500 Plus prints in VisiJet M2 EBK (Elastomeric Black) and VisiJet M2 ENT (Elastomeric Natural) and they are very close and similar to TANGO materials1 vote
We’re overhauling our material database which should solve this problem
All too often I have customers order at 200 or 300 microns only to leave me a poor review after they thought that the higher the micron the number the higher quality resolution. I have to check with anyone that orders at 300 or 200 now whether they understand that they're ordering a medium to low quality print. But it would be much easier of 3D Hubs made the customers (which most are new to 3D Printing) aware that the higher the micron number does not mean higher quality, this could be rectified by a confirmation by the customer before placing an order to confirm they are sure they want to place an order at 300-200 microns or it could be displayed on the summary area of the order request where the Colour/Material/Microns are displayed you could put 200 (Medium Quality) or 300 (Low Quality) with a link to explain what microns actually mean in plain English to anyone new to 3D printing.
All too often I have customers order at 200 or 300 microns only to leave me a poor review after they thought that the higher the micron the number the higher quality resolution. I have to check with anyone that orders at 300 or 200 now whether they understand that they're ordering a medium to low quality print. But it would be much easier of 3D Hubs made the customers (which most are new to 3D Printing) aware that the higher the micron number does not mean higher quality, this could be rectified by a confirmation by the customer before…3 votes
We’re looking at ways to communicate this better to our customers.
Hi Team 3D Hubs, thanks for provide such a great idea!
All Intellectual Property rights of each customer should always be adhered to the originator of the idea. This is especially true to upcoming inventors. I believe an (optional) international originator/consultant Non-Disclosure Agreement should be issued to the printer hub as well as 3D-Hubs if confidentiality is requested by the user.
Let me know what you guys think?6 votes
We’re testing SSL and should be up and running before the end of the week.
1. Find a way to include Print Density (infill%) in the quote formula.2.Allow me to adjust a quote based on print complexity
1- infill is a huge factor in print time and cost
2- sometimes manual supports, pre & post processing or fileprep are needed. Allow me to charge for it when conditions apply.
3-allow me to specify different names for multiple printers (& pricing) at my hub46 votes
1. We’re starting on this soon
2. We already took care of this, you can add extra services from the order page as needed.
3. Why would you want to specify different names for printers?
The UM3 has the option to print supports in PVA which desolves in water. This makes complex prints possible of course, but this material is very expensive, so I would like to create seperate pricing for PLA with PLA supports and PLA with PVA supports. Currently that is not possible. I can't even 'work around' by adding PLA with PVA supports as a material.
It would be great also, if a small explanation could be given per material to let people know the difference.
For the future it would obviously be great if supports could be calculated by 3DHubs.5 votes
We’re looking to implement part orientation, automated support pricing later this year. This should address your issue.
It's annoying if you check an Order for it's printability.
Make all adjustments to the project, accept the Order and when the customer pays the Order you see, that he added some new files you haven't ever seen.
You shouldn't totaly disable the function to the user, but as soon as the Hub has accepted the order, the user must ask for permission to change files again.
Or you let the user make changes, but it doesn't get updated until the Hub validates it.10 votes
Good feedback. This an urgent issue with our current workflow indeed. We’re looking to release a solution relatively soon.
I think response time should be based on hours in a business day (ex. 8 hours). Sometimes there are people burning the midnight oil who submit a job request and a company may not be able to respond until the following morning. Then the response time could be hours before any action is taken. To me this creates a false response time when companies such as mine will respond within 1 hour during business hours.10 votes
We’ll be able to do this as soon as we have business hours implemented. It would make it a lot more reliable indeed.
If customer add a lot of parts and then ask for colors it could be nice to be able to split up the order and set color and infill
infill is always 20% and in some cases the customer wants less or more
this creates the need to calculate stuff instead of just changing the infill %9 votes
Since we acquired Printivate last year we’re starting to work on more advanced pricing features. Custom infill is pretty high on the list for improving FDM quoting flexibility.
Allow a business hours setting so that the response time doesn't start until the hub is open for business. This will help users know not to expect a response until the hub is open and will save hub operators from 4 AM text messages or emails from the reminders.53 votes
Hey Ben, this makes perfect sense, we’ll make sure to work this into one of the upcoming releases!
Can you please put a filter that lets me see the result by price.
Thank you9 votes
Hi Juan, sorting by price is coming soon.
Most orders have more than one file, why not have a checkbox that shows the customer which ones have been printed and which are going to be.
Link of idea: http://imgur.com/LdfOLSC37 votes
That is such a cool idea, I’ll make sure we think about when we update the order page!
As a way to promote my hub I would like to give away a few 'discount' codes. This should then alter the price for a specific order for example.125 votes
This is a great idea, as a matter of fact we built it a while back but the performance of the discount codes didn’t scale at all, with 9000+ printers on the platform that is pretty crucial so we’ll be revamping the discount system so we can once again have Hubs offer discounts to customers. Stay tuned.
I see someone suggested bitcoin as a payout option but here in the US your bank transfer will incur additional fees. Either offer bitcoin or payout in USD.8 votes
We’re investigating more payout options for the US, Bitcoin has a pretty limited adoption and support so far so while we would love to add it, it might prove difficult. We’ll see what we can do.
If I want to offer prints in different qualities from the same printer, I now have to create multiple printers.
Wouldn't it be nicer to add 1 printer with multiple qualities as an option?27 votes
Hey Bjorn, fair point. We want to revamp the whole printer structure and address this while we’re at it. So its on the roadmap but not a top priority just yet.
NinjaFlex filament does not come up when searching under either "General Plastics" OR "Rubber-like Plastics" - It's in an "Other Materials" category that is very difficult to find even when you're looking for it (let alone allowing someone to find something new). Please add NinjaFlex to "General Plastics" and/or "Rubber-like Plastics" category4 votes
Hi Bryan, we’re working on updating our materials database, this should be part of the new structure.
build volume should be listed under the printer type so users can design, select and understand print selection.4 votes
Makes sense Paul, thanks for suggesting this idea!
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