3D Hubs Forum

Everyday we make changes and improvements to 3D Hubs website. If you have ideas for improvements or feature requests, this is the place to drop them. Get other people to vote up your ideas to accelerate the focus we give to it.

I suggest you ...

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  1. Order photos upload

    When printing an order, customers appreciate staying in the loop. It would be very nice if photos could be uploaded in the communication thread with the customer.

    2 votes
    Vote
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      I agree to the terms of service
      Signed in as (Sign out)
      You have left! (?) (thinking…)
      1 comment  ·  Admin →
    • Add the possibility to give 'discount' codes to customers.

      As a way to promote my hub I would like to give away a few 'discount' codes. This should then alter the price for a specific order for example.

      130 votes
      Vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        I agree to the terms of service
        Signed in as (Sign out)
        You have left! (?) (thinking…)

        Hey Salvador,

        This is a great idea, as a matter of fact we built it a while back but the performance of the discount codes didn’t scale at all, with 9000+ printers on the platform that is pretty crucial so we’ll be revamping the discount system so we can once again have Hubs offer discounts to customers. Stay tuned.

      • Don't let users change accepted orders!

        It's annoying if you check an Order for it's printability.
        Make all adjustments to the project, accept the Order and when the customer pays the Order you see, that he added some new files you haven't ever seen.

        You shouldn't totaly disable the function to the user, but as soon as the Hub has accepted the order, the user must ask for permission to change files again.

        Or you let the user make changes, but it doesn't get updated until the Hub validates it.

        24 votes
        Vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          I agree to the terms of service
          Signed in as (Sign out)
          You have left! (?) (thinking…)
          1 comment  ·  Admin →
        • Material images (or color image)

          Images of the material that the hub uses. than its not so big surprise for the customer what he will get. Or squares showing the colors of the materials.

          32 votes
          Vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            I agree to the terms of service
            Signed in as (Sign out)
            You have left! (?) (thinking…)
            planned  ·  6 comments  ·  Admin →
          • Add option to temporarily disable a material to be listed rather than having to delete it

            I print with clear PETG and it has only recently run out. I don't really have an intention of buying it again soon, so I don't really want it listed as an option in my hub.

            However, I don't want to delete the material because it contains the pricing computations I've already made for each layer height. I don't want to redo it especially if I get stock of the material again.

            An option to disable the material from being listed would be nice. Saves us having to redo the pricing for each layer height.

            9 votes
            Vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              I agree to the terms of service
              Signed in as (Sign out)
              You have left! (?) (thinking…)
            • Edit startup costs

              Currently additional costs can be applied for every additional part, though if you get 10 parts that can be made in 1 print I think it unreasonable to charge the startup cost 10 times instead of once or twice.

              Can we have a button to increment up or down the number of startup costs, or an editable field and the calculations can be done by the hub

              4 votes
              Vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                I agree to the terms of service
                Signed in as (Sign out)
                You have left! (?) (thinking…)
              • Include NinjaFlex Filament in General Plastics and/or Rubber-like Plastics

                NinjaFlex filament does not come up when searching under either "General Plastics" OR "Rubber-like Plastics" - It's in an "Other Materials" category that is very difficult to find even when you're looking for it (let alone allowing someone to find something new). Please add NinjaFlex to "General Plastics" and/or "Rubber-like Plastics" category

                7 votes
                Vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  I agree to the terms of service
                  Signed in as (Sign out)
                  You have left! (?) (thinking…)
                • Discount for members who come back again

                  I do have customers who come back again for the 5th time already by me. I would give them a discount at the time they have placed a new order.
                  the discout I've got in mind:
                  5% by 5 orders
                  10% by 10 orders
                  15% by 15 or more orders

                  Is that possible?

                  Thanks!

                  Best regards, René

                  18 votes
                  Vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    I agree to the terms of service
                    Signed in as (Sign out)
                    You have left! (?) (thinking…)

                    HI Rene,

                    We’re working on discounts that Hubs can hand out to their customers. This could very well be part of it, thanks for sharing and keep an eye out for it, we’re aiming to launch it this quarter!

                  • On the receipt, include printer, materials and settings.

                    Hard to find it so I can add to the details with the print pix.

                    3 votes
                    Vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      I agree to the terms of service
                      Signed in as (Sign out)
                      You have left! (?) (thinking…)
                      1 comment  ·  Admin →
                    • 1. Find a way to include Print Density (infill%) in the quote formula.2.Allow me to adjust a quote based on print complexity

                      1- infill is a huge factor in print time and cost
                      2- sometimes manual supports, pre & post processing or fileprep are needed. Allow me to charge for it when conditions apply.
                      3-allow me to specify different names for multiple printers (& pricing) at my hub

                      50 votes
                      Vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        I agree to the terms of service
                        Signed in as (Sign out)
                        You have left! (?) (thinking…)

                        1. We’re starting on this soon
                        2. We already took care of this, you can add extra services from the order page as needed.
                        3. Why would you want to specify different names for printers?

                        Best,
                        Brian

                      • Show by price filter option

                        Can you please put a filter that lets me see the result by price.

                        Thank you

                        12 votes
                        Vote
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          I agree to the terms of service
                          Signed in as (Sign out)
                          You have left! (?) (thinking…)
                        • Print time in days after payment

                          To avoid confusion and unmanageable expectations it needs to be made clear to clients that the lead time starts AFTER payment is made and that if it is 24 hours or more since the item was submitted that it needs to be reapproved or the date changed.

                          At present a client can request a print, we give a date and approve it then the client waits 2 days while other orders come in and the print queue gets bigger. Then its not always possible to make deadlines. Here I am at 2 am waiting on a print to finish so…

                          2 votes
                          Vote
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            I agree to the terms of service
                            Signed in as (Sign out)
                            You have left! (?) (thinking…)
                          • A way to order a second batch without going back through 123D would be great. I suggest a reorder button.

                            Once my friends have a chance to see the little things I printed, some of them are likely to want their own. It would save a lot of hassle if I could just click a reorder button for another batch.

                            4 votes
                            Vote
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              I agree to the terms of service
                              Signed in as (Sign out)
                              You have left! (?) (thinking…)
                              1 comment  ·  Admin →
                            • Change Response Time Statisitic

                              I think response time should be based on hours in a business day (ex. 8 hours). Sometimes there are people burning the midnight oil who submit a job request and a company may not be able to respond until the following morning. Then the response time could be hours before any action is taken. To me this creates a false response time when companies such as mine will respond within 1 hour during business hours.

                              11 votes
                              Vote
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                I agree to the terms of service
                                Signed in as (Sign out)
                                You have left! (?) (thinking…)
                                1 comment  ·  Admin →
                              • Add option for hubs to "Tick" off prints that have been completed for multiple file orders.

                                Most orders have more than one file, why not have a checkbox that shows the customer which ones have been printed and which are going to be.

                                Link of idea: http://imgur.com/LdfOLSC

                                40 votes
                                Vote
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  I agree to the terms of service
                                  Signed in as (Sign out)
                                  You have left! (?) (thinking…)
                                • Allow business hours for hubs

                                  Allow a business hours setting so that the response time doesn't start until the hub is open for business. This will help users know not to expect a response until the hub is open and will save hub operators from 4 AM text messages or emails from the reminders.

                                  56 votes
                                  Vote
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    I agree to the terms of service
                                    Signed in as (Sign out)
                                    You have left! (?) (thinking…)
                                  • Make the user more aware that higher microns does not mean higher quality.

                                    All too often I have customers order at 200 or 300 microns only to leave me a poor review after they thought that the higher the micron the number the higher quality resolution. I have to check with anyone that orders at 300 or 200 now whether they understand that they're ordering a medium to low quality print. But it would be much easier of 3D Hubs made the customers (which most are new to 3D Printing) aware that the higher the micron number does not mean higher quality, this could be rectified by a confirmation by the customer before…

                                    9 votes
                                    Vote
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      I agree to the terms of service
                                      Signed in as (Sign out)
                                      You have left! (?) (thinking…)
                                    • Expedited printing service charge/fee addition to user print submission process

                                      Hi. As an operator, I typically get this from customers A LOT.

                                      "Hi Scott, Can you do print between 5pm today for pickup at 2pm tomorrow?"

                                      Can you please add an option to print expedited jobs in the drop down for added services? OR can you please ask customers to specify WHEN they require prints to be done, if they have a deadline ... and then automatically add on the expedited service charge? 3-D Printing is not a one button process, and it requires a lot of labor and time in terms of setup, maintenance, and post processing. You are…

                                      16 votes
                                      Vote
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        I agree to the terms of service
                                        Signed in as (Sign out)
                                        You have left! (?) (thinking…)

                                        Hey Scott,

                                        Deadlines are now shown on each order by default. The expedited delivery charge or rush delivery is still in the making.

                                        Best,
                                        Brian

                                      • Allow customer to access web/IP camera during prints for added fee

                                        This would give an overall better customer experience and an added value to my hub.

                                        24 votes
                                        Vote
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          I agree to the terms of service
                                          Signed in as (Sign out)
                                          You have left! (?) (thinking…)

                                          Hey Matt,

                                          Thanks for sharing this cool idea, I’ve had many Hubs reach out to us for this feature so its definitely something we aim to add in the coming months.

                                          Any ideas for lightweight plugins or services that would support this?

                                          Brian

                                        • Support of local languages in web search engines

                                          It is difficult to find 3d hubs in web search engines when not searching in English. For example in Brno, Czech republic, if someone wants to find a 3d printing service, he would probably use expression like "3d print brno" but written in Czech language "3d tisk brno". It is natural to search in local language because customer wants local service, not a service placed somewhere in UK or USA. It is very unlikely to find 3d hubs using Czech language.

                                          I do not know how web search engine business works exactly, but I know a certain keywords could be…

                                          11 votes
                                          Vote
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            I agree to the terms of service
                                            Signed in as (Sign out)
                                            You have left! (?) (thinking…)
                                          ← Previous 1 3 4 5
                                          • Don't see your idea?

                                          3D Hubs Forum

                                          Feedback and Knowledge Base