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  1. Expedited printing service charge/fee addition to user print submission process

    Hi. As an operator, I typically get this from customers A LOT.

    "Hi Scott, Can you do print between 5pm today for pickup at 2pm tomorrow?"

    Can you please add an option to print expedited jobs in the drop down for added services? OR can you please ask customers to specify WHEN they require prints to be done, if they have a deadline ... and then automatically add on the expedited service charge? 3-D Printing is not a one button process, and it requires a lot of labor and time in terms of setup, maintenance, and post processing. You are…

    16 votes
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      Hey Scott,

      Deadlines are now shown on each order by default. The expedited delivery charge or rush delivery is still in the making.

      Best,
      Brian

    • Show active orders in the drop down menu

      It would be nice to see all the active orders in the drop down menu so i do not have to go to order site just to switch from one order to another :)

      3 votes
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      • Allow business hours for hubs

        Allow a business hours setting so that the response time doesn't start until the hub is open for business. This will help users know not to expect a response until the hub is open and will save hub operators from 4 AM text messages or emails from the reminders.

        72 votes
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        • change the running order on the portfolio/gallery of photos.

          When I upload new photos of my latest prints, it would be nice if they came up first rather than at the end. It would also look good when re visiting customers see your Hub and can see your latest work rather than having to scroll through old photos first to get to it.

          1 vote
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          • 2x 3D Hubs search filters

            1) Print resolution or minimum print resolution - this is critical for print quality thus filtering hubs based on the predefined standards (low, medium, high, ultra) would be great. Would also be good for finer control to specify by actual dimension e.g. 0.1mm etc

            2) Minimum print bed area, maybe with specific axis constraints - I tried to print recently but couldn't because the print bed size wasn't sufficient. This could also be integrated into based on the part size uploaded - I haven't checked this however.

            5 votes
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            • Print Settings Templates

              It would be an excellent idea that will have a database with user-tested configurations with printers to compare between them and have it as a reference for new members and antiguos
              for example, have templates with "cure" for Ultimaker, quality Media (speed: 60, layers 3, etc, etc, etc)

              1 vote
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              • In the DIY sector of RC hobbyists there is a growing demant for 127mm CW EDF Fans for special Quad Projects! Everyone is searching for them!

                Just post a page on your Hub Site offering to 3D print the 127mm EDF fan and RC DIYERS will come and order by the droves! There are all different size EDF fans in the RCverse, but no one is offering a CW 127mm fan for the 127mm EDF unit! Your Hub can be the first to 3D print them in CW Format ( Clock Wise rotation! )

                1 vote
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                • Hiding email address as detailed hereunder

                  Robin's picture
                  Robin
                  <hide email address here>
                  CUSTOMER
                  1 SEP - 10:56
                  I have visited the my dash board and cant find a way of not having my email data visible to all
                  - is there a link to the website organizer to ask them to delete the view of email from general viewing??

                  James's picture
                  James Campbell
                  HUB
                  1 SEP - 10:59
                  I think I can see it because im the printing order, so i'd need a method of contacting you about the order.
                  i'll check the profile settings to see if there is a way to hide it.

                  1 vote
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                    1 comment  ·  Admin →

                    Hey Robin,

                    Indeed like you guys already figured only the Hub gets to see the email address after you’ve paid the order. We’ll look into hiding it by default or as an option.

                    Best,
                    Brian

                  • View Due Date from Print Que

                    Next to "Last Updated" have a column for "Due Date". Makes the work flow more efficient, as a separate board is not needed to keep track. If you were feeling fancy you could throw it on a Calendar on the Dashboard...

                    1 vote
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                    • Add a way to adjust price between "order accepted" and "awaiting payment".

                      Several times i've accepted order while adding extra charges for whatever reason. I feel like accepting the order should translate into "yes i can make this for you, now lets negotiate how much or what extra things might need to be done."

                      21 votes
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                      • Add CarbonFil to list of filament types.

                        Can you add CarbonFil by Formfutura to your list of filaments?

                        Its this one: http://www.formfutura.com/carbonfil/

                        3 votes
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                        • When taking a hub offline, have the option to show when it will be back online.

                          I would like the ability to let my customers know when my hub will be back online. Instead of not showing the hub at all, flag the hub as offline between dates that I can set. That is less confusing to my repeat customers and gives them the ability to know what is going on. It is also good for new customers who may be willing to wait in order to get a particular material.

                          14 votes
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                          • A possibility to seach for minimum size would be great.

                            I have to print a model of 28 cm long, but I have to look at all hubs individually to see if the printer can handle that size.

                            1 vote
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                              Hey Wil,

                              We’ve got some plans for this, what’s good to know is that you can upload the model and it will filter machines that don’t fit your part.

                              Brian

                            • Allow sorting by "price"

                              The user should be able to sort by "price", just like they are capable of sorting by other criteria.

                              87 votes
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                              • improve the widget

                                Hi! You should add in the same widget .stl file upload option as well as the result of the price and dimensions.
                                Since customers could compare prices with other companies and affect your business

                                4 votes
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                                • 1 vote
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                                    Hey Robin,

                                    Thats a cool idea, how would this work? Would we take a the first x words of someones reply and display them in the subject?

                                    Will review this and cycle back to it when we revamp our email notifications.

                                    Brian

                                  • Gift Certificates and Print Credit

                                    I would love to be able to have printable gift certificates valued towards prints on my hub. These would be useful for giving as gifts, donating to events and charity, or even handing out to my customers as a thank you.

                                    35 votes
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                                      Hey Christopher, cool idea – we’ll discuss with the team and see if we can put this on the roadmap. I can share that it’s not the highest priority right now, but we’ll try our best.

                                    • 9 votes
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                                      • Instagram Link

                                        Right now there is a Facebook and a twitter link on the hub home page, perhaps add an instagram one too?

                                        1 vote
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                                          Hey Zach,

                                          Thanks for the suggestion, I’ll have to discuss this with our designers as we obviously don’t want to clutter the Hub profiles, however Instagram does seem to be popular amongst our users.

                                          Brian

                                        • Allow MPG and MP4 Files to be Uploaded

                                          You allow MOV (Apple QuickTime videos) but not the industry standard MPG and MP4 (MPEG-2 and MPEG-4 videos) to be uploaded for customers to see time-lapse videos of their printes. Please add MPG and MP4 to the allowed list of extensions.

                                          1 vote
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