3D Hubs Forum

Everyday we make changes and improvements to 3D Hubs website. If you have ideas for improvements or feature requests, this is the place to drop them. Get other people to vote up your ideas to accelerate the focus we give to it.

I suggest you ...

You've used all your votes and won't be able to post a new idea, but you can still search and comment on existing ideas.

There are two ways to get more votes:

  • When an admin closes an idea you've voted on, you'll get your votes back from that idea.
  • You can remove your votes from an open idea you support.
  • To see ideas you have already voted on, select the "My feedback" filter and select "My open ideas".
(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  1. True all round Dashboard

    The dashboard is great for the general statistics and it's good to keep an eye on where I am with 3D hubs - but in order to keep track of orders I have to keep flicking back to the 'orders' page. On top of that in order to keep an eye on those shipping, printing and completed I have to flick between screens... painful.

    I think the dashbaord should be used a bit more to slove this...

    - Have the basic 'Current Order Stats' shown on the dashboard.
    - Show Current Orders as a small table with links to the…

    3 votes
    Vote
    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      I agree to the terms of service
      Signed in as (Sign out)
      You have left! (?) (thinking…)

      Thanks for the great suggestions. We are close to releasing a better Hub Insights dashboard with some of the mentioned features. I will update you when it goes live.

    • Add VisiJet M2 EBK and VisiJet M2 ENT in Rubber-like plastic category

      My MJP2500 Plus prints in VisiJet M2 EBK (Elastomeric Black) and VisiJet M2 ENT (Elastomeric Natural) and they are very close and similar to TANGO materials

      1 vote
      Vote
      Sign in
      Check!
      (thinking…)
      Reset
      or sign in with
      • facebook
      • google
        Password icon
        I agree to the terms of service
        Signed in as (Sign out)
        You have left! (?) (thinking…)
      • Averange completion time for orders

        hi,

        we have now the 'Response time' indicator....how wold be if there were also an 'Averange completion time for orders' indicator. So can the Clients see how fast does the Hub complete the orders. I have set the completion time 7Days to have safety margins (defects of the printer or no material or lack of time etc) but normally I ship the parts in 2-3 days.... I'm sure that lot of hubs are doing the same way

        1 vote
        Vote
        Sign in
        Check!
        (thinking…)
        Reset
        or sign in with
        • facebook
        • google
          Password icon
          I agree to the terms of service
          Signed in as (Sign out)
          You have left! (?) (thinking…)
        • Allow custom layer heights

          The current options of 50, 25, and 10 microns don't apply very well to our machine which has layer heights of 32, 29, and 16 microns. This makes it impossible to distinguish between them without being misleading. I'm sure there are other machines out there that print at layer heights different from the default options and it would be great if you could just type in the height.

          4 votes
          Vote
          Sign in
          Check!
          (thinking…)
          Reset
          or sign in with
          • facebook
          • google
            Password icon
            I agree to the terms of service
            Signed in as (Sign out)
            You have left! (?) (thinking…)

            We currently show all of the material options grouped by resolution in the check-out. Therefore allowing custom layer heights requires us to rework that part of the site. We’re planning to do so, but it means it takes a little while till we get to it.

          • 1 vote
            Vote
            Sign in
            Check!
            (thinking…)
            Reset
            or sign in with
            • facebook
            • google
              Password icon
              I agree to the terms of service
              Signed in as (Sign out)
              You have left! (?) (thinking…)
            • Cache model data

              Customers could order in much less time, as they wouldn't need to upload an .stl file or wait for the calculations.

              This seems to already be the case for Thingiverse, and could certainly also be done for files users uploaded directly on 3dhubs.com.

              This could ideally be combined with allowing users to store models with their profile*.

              * https://3dhubs.uservoice.com/forums/212175-3d-hubs-forum/suggestions/17616784-store-uploaded-models-with-user-profile

              2 votes
              Vote
              Sign in
              Check!
              (thinking…)
              Reset
              or sign in with
              • facebook
              • google
                Password icon
                I agree to the terms of service
                Signed in as (Sign out)
                You have left! (?) (thinking…)
              • Store uploaded models with user profile

                Uploading the same models again (and again) is is slow and tedious.
                It would make make me very happy if my models would persist with my user profile.

                1 vote
                Vote
                Sign in
                Check!
                (thinking…)
                Reset
                or sign in with
                • facebook
                • google
                  Password icon
                  I agree to the terms of service
                  Signed in as (Sign out)
                  You have left! (?) (thinking…)
                • ShipStation Integration

                  Integrate with shipping management tool ShipStation (http://www.shipstation.com/)

                  Currently this is one of our most time consuming tasks for processing orders: manually entering shipping information into ShipStation.

                  We process ~20 3D Hubs orders per week, so having a customers shipping address and order value information automatically pulled into ShipStation would be a huge timesaver for us.

                  It would also ensure that shipping information does not get entered incorrectly.

                  Having the 3D Hubs order status automatically change from Ready for Shipping to Shipped would be very nice too.

                  3 votes
                  Vote
                  Sign in
                  Check!
                  (thinking…)
                  Reset
                  or sign in with
                  • facebook
                  • google
                    Password icon
                    I agree to the terms of service
                    Signed in as (Sign out)
                    You have left! (?) (thinking…)
                  • Filter hubs by hub name/number

                    Give possibility to filter hubs by hub name or hub number.

                    1 vote
                    Vote
                    Sign in
                    Check!
                    (thinking…)
                    Reset
                    or sign in with
                    • facebook
                    • google
                      Password icon
                      I agree to the terms of service
                      Signed in as (Sign out)
                      You have left! (?) (thinking…)
                    • Allow customers to verify a hub address

                      Instead of sending a postcard for verification which is not always practical, allow customers to verify a hub address after they have collected a part from there.

                      8 votes
                      Vote
                      Sign in
                      Check!
                      (thinking…)
                      Reset
                      or sign in with
                      • facebook
                      • google
                        Password icon
                        I agree to the terms of service
                        Signed in as (Sign out)
                        You have left! (?) (thinking…)
                      • Make receipts look more professional.

                        Adding the ability to configure the look of a receipt would be appreciated. At least make them look similar to the Invoice layout.

                        1 vote
                        Vote
                        Sign in
                        Check!
                        (thinking…)
                        Reset
                        or sign in with
                        • facebook
                        • google
                          Password icon
                          I agree to the terms of service
                          Signed in as (Sign out)
                          You have left! (?) (thinking…)
                        • Improve the location information and make it easier to access

                          I visited your site on recommendation of a colleague on a course I am taking. I just wanted to know where the 3d printers are near to where I live and accessible by public transport. Could not find that information without joining up and even then it is just maps in a general area. needed more precise information. Even though I am in Dublin ROI on my profile my phone number option was suggesting +44 which is the UK. Please improve your location information. I don't want to browse loads of stuff and scoll down. I just want a quick…

                          1 vote
                          Vote
                          Sign in
                          Check!
                          (thinking…)
                          Reset
                          or sign in with
                          • facebook
                          • google
                            Password icon
                            I agree to the terms of service
                            Signed in as (Sign out)
                            You have left! (?) (thinking…)
                          • Support of local languages in web search engines

                            It is difficult to find 3d hubs in web search engines when not searching in English. For example in Brno, Czech republic, if someone wants to find a 3d printing service, he would probably use expression like "3d print brno" but written in Czech language "3d tisk brno". It is natural to search in local language because customer wants local service, not a service placed somewhere in UK or USA. It is very unlikely to find 3d hubs using Czech language.

                            I do not know how web search engine business works exactly, but I know a certain keywords could be…

                            11 votes
                            Vote
                            Sign in
                            Check!
                            (thinking…)
                            Reset
                            or sign in with
                            • facebook
                            • google
                              Password icon
                              I agree to the terms of service
                              Signed in as (Sign out)
                              You have left! (?) (thinking…)
                            • allow customers to retract an order while it is still in the "Hub review" stage

                              I am brand new to 3D printing, and without realizing it I created a model completely unsuitable to FDM printing. I worked this out *after* having submitted it to a hub, but the only way I had to retract the order was to leave a comment to the hub owner on the order -- then he was able to cancel it on my behalf.

                              This then took me to the page where alternative hubs are suggested based on customer needs. I wanted to find out more information about the suggested hubs, but the only clickable thing I could find was…

                              10 votes
                              Vote
                              Sign in
                              Check!
                              (thinking…)
                              Reset
                              or sign in with
                              • facebook
                              • google
                                Password icon
                                I agree to the terms of service
                                Signed in as (Sign out)
                                You have left! (?) (thinking…)

                                Hi Jonathan, thank for sharing your experience and feedback. Makes sense to improve this workflow. In the past we’ve removed a lot of extra clicks and confirmations to make the platform easier to use, this is a side-effect of that which we need to address.

                              • Customer selects service

                                Allow customer to select service(s) they need in enquiry.

                                On 3d hubs, customers should be allowed to select between the 3 main services: 3d printing, 3d design, or 3d scanning.

                                Currently how the site is set up it is a bit confusing to my customers and potential customers on how to go about purchasing my 3d design services only. Sometimes these customers just want a digital file created for them that they can take to a different printer or print on there own printers. Though I currently don't offer scanning services I would image the same thing can occur where…

                                9 votes
                                Vote
                                Sign in
                                Check!
                                (thinking…)
                                Reset
                                or sign in with
                                • facebook
                                • google
                                  Password icon
                                  I agree to the terms of service
                                  Signed in as (Sign out)
                                  You have left! (?) (thinking…)
                                  1 comment  ·  Admin →

                                  Thanks for sharing. I’ll bring this up with the product team and see how we can improve the flow for ordering modeling or scanning without 3D Printing.

                                • How to allow CNC machines & Lasers to be treated as printers, to fit them within your current framework

                                  I know there are already 3-4 declined requests for CNC machines and laser-cutters to be added in, but I was thinking quite a few of them could be added within the framework already established. Hub owners would need to provide materials, just like they do with printing, so owners could establish stock materials and stock sizes with prices. The algorithm could then just price based on the smallest stock that's big enough to fit the part.

                                  For CNC you could go one step further and use an approximation value of the % of material that would need to be removed…

                                  6 votes
                                  Vote
                                  Sign in
                                  Check!
                                  (thinking…)
                                  Reset
                                  or sign in with
                                  • facebook
                                  • google
                                    Password icon
                                    I agree to the terms of service
                                    Signed in as (Sign out)
                                    You have left! (?) (thinking…)
                                    1 comment  ·  Admin →

                                    Hi Jonathan, thanks for this detailed description. We’re watching this space closely, at this moment I can’t give you any concrete updates or timelines but since CNC and Lasercuting are both digital manufacturing technologies we could potentially see them on 3D Hubs in the future.

                                  • Order photos upload

                                    When printing an order, customers appreciate staying in the loop. It would be very nice if photos could be uploaded in the communication thread with the customer.

                                    1 vote
                                    Vote
                                    Sign in
                                    Check!
                                    (thinking…)
                                    Reset
                                    or sign in with
                                    • facebook
                                    • google
                                      Password icon
                                      I agree to the terms of service
                                      Signed in as (Sign out)
                                      You have left! (?) (thinking…)
                                    • Multiple curriencies Auto convert currency by the IP or location

                                      Can you add an option to set prices in another currencies? For example in Country local currency, $ and euro or auto convert price to another currency. I would like to enter foreign market but I'm afraid people doesn't know how much value is my local currency. It could be also like a hint how much +- is it in (for example) $

                                      1 vote
                                      Vote
                                      Sign in
                                      Check!
                                      (thinking…)
                                      Reset
                                      or sign in with
                                      • facebook
                                      • google
                                        Password icon
                                        I agree to the terms of service
                                        Signed in as (Sign out)
                                        You have left! (?) (thinking…)

                                        Hi Kamil, we’ll look into this if we get more requests for it. Right now seems like a fairly rare issue as most people order from nearby countries where they know the currency.

                                      • Ability to add custom status to jobs and color codes for advance order identification/sorting

                                        Add more statuses other than Processing-then-straight to-Printing. Something on the lines of 'processed' would be helpful to siolate orders that have been processed but yet to put into production queue.

                                        Maybe even color coding statuses for easier identification.

                                        7 votes
                                        Vote
                                        Sign in
                                        Check!
                                        (thinking…)
                                        Reset
                                        or sign in with
                                        • facebook
                                        • google
                                          Password icon
                                          I agree to the terms of service
                                          Signed in as (Sign out)
                                          You have left! (?) (thinking…)
                                          1 comment  ·  Admin →
                                        • Reply to SMS

                                          Allow customers to reply to SMS messages, and have reply posted as comment on order, and usual notifications of a client message.

                                          I have had multiple customers wonder why I never received the message and it didn't show up in the conversation on the website.

                                          8 votes
                                          Vote
                                          Sign in
                                          Check!
                                          (thinking…)
                                          Reset
                                          or sign in with
                                          • facebook
                                          • google
                                            Password icon
                                            I agree to the terms of service
                                            Signed in as (Sign out)
                                            You have left! (?) (thinking…)
                                          • Don't see your idea?

                                          3D Hubs Forum

                                          Feedback and Knowledge Base