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  1. Averange completion time for orders

    hi,

    we have now the 'Response time' indicator....how wold be if there were also an 'Averange completion time for orders' indicator. So can the Clients see how fast does the Hub complete the orders. I have set the completion time 7Days to have safety margins (defects of the printer or no material or lack of time etc) but normally I ship the parts in 2-3 days.... I'm sure that lot of hubs are doing the same way

    1 vote
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    • Allow custom layer heights

      The current options of 50, 25, and 10 microns don't apply very well to our machine which has layer heights of 32, 29, and 16 microns. This makes it impossible to distinguish between them without being misleading. I'm sure there are other machines out there that print at layer heights different from the default options and it would be great if you could just type in the height.

      4 votes
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        We currently show all of the material options grouped by resolution in the check-out. Therefore allowing custom layer heights requires us to rework that part of the site. We’re planning to do so, but it means it takes a little while till we get to it.

      • 1 vote
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        • Cache model data

          Customers could order in much less time, as they wouldn't need to upload an .stl file or wait for the calculations.

          This seems to already be the case for Thingiverse, and could certainly also be done for files users uploaded directly on 3dhubs.com.

          This could ideally be combined with allowing users to store models with their profile*.

          * https://3dhubs.uservoice.com/forums/212175-3d-hubs-forum/suggestions/17616784-store-uploaded-models-with-user-profile

          2 votes
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          • Store uploaded models with user profile

            Uploading the same models again (and again) is is slow and tedious.
            It would make make me very happy if my models would persist with my user profile.

            1 vote
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            • Allow customers to verify a hub address

              Instead of sending a postcard for verification which is not always practical, allow customers to verify a hub address after they have collected a part from there.

              10 votes
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              • ShipStation Integration

                Integrate with shipping management tool ShipStation (http://www.shipstation.com/)

                Currently this is one of our most time consuming tasks for processing orders: manually entering shipping information into ShipStation.

                We process ~20 3D Hubs orders per week, so having a customers shipping address and order value information automatically pulled into ShipStation would be a huge timesaver for us.

                It would also ensure that shipping information does not get entered incorrectly.

                Having the 3D Hubs order status automatically change from Ready for Shipping to Shipped would be very nice too.

                3 votes
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                • Filter hubs by hub name/number

                  Give possibility to filter hubs by hub name or hub number.

                  1 vote
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                  • Make receipts look more professional.

                    Adding the ability to configure the look of a receipt would be appreciated. At least make them look similar to the Invoice layout.

                    1 vote
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                    • Improve the location information and make it easier to access

                      I visited your site on recommendation of a colleague on a course I am taking. I just wanted to know where the 3d printers are near to where I live and accessible by public transport. Could not find that information without joining up and even then it is just maps in a general area. needed more precise information. Even though I am in Dublin ROI on my profile my phone number option was suggesting +44 which is the UK. Please improve your location information. I don't want to browse loads of stuff and scoll down. I just want a quick…

                      1 vote
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                      • Support of local languages in web search engines

                        It is difficult to find 3d hubs in web search engines when not searching in English. For example in Brno, Czech republic, if someone wants to find a 3d printing service, he would probably use expression like "3d print brno" but written in Czech language "3d tisk brno". It is natural to search in local language because customer wants local service, not a service placed somewhere in UK or USA. It is very unlikely to find 3d hubs using Czech language.

                        I do not know how web search engine business works exactly, but I know a certain keywords could be…

                        11 votes
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                        • allow customers to retract an order while it is still in the "Hub review" stage

                          I am brand new to 3D printing, and without realizing it I created a model completely unsuitable to FDM printing. I worked this out *after* having submitted it to a hub, but the only way I had to retract the order was to leave a comment to the hub owner on the order -- then he was able to cancel it on my behalf.

                          This then took me to the page where alternative hubs are suggested based on customer needs. I wanted to find out more information about the suggested hubs, but the only clickable thing I could find was…

                          10 votes
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                            Hi Jonathan, thank for sharing your experience and feedback. Makes sense to improve this workflow. In the past we’ve removed a lot of extra clicks and confirmations to make the platform easier to use, this is a side-effect of that which we need to address.

                          • Customer selects service

                            Allow customer to select service(s) they need in enquiry.

                            On 3d hubs, customers should be allowed to select between the 3 main services: 3d printing, 3d design, or 3d scanning.

                            Currently how the site is set up it is a bit confusing to my customers and potential customers on how to go about purchasing my 3d design services only. Sometimes these customers just want a digital file created for them that they can take to a different printer or print on there own printers. Though I currently don't offer scanning services I would image the same thing can occur where…

                            9 votes
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                              1 comment  ·  Admin →

                              Thanks for sharing. I’ll bring this up with the product team and see how we can improve the flow for ordering modeling or scanning without 3D Printing.

                            • How to allow CNC machines & Lasers to be treated as printers, to fit them within your current framework

                              I know there are already 3-4 declined requests for CNC machines and laser-cutters to be added in, but I was thinking quite a few of them could be added within the framework already established. Hub owners would need to provide materials, just like they do with printing, so owners could establish stock materials and stock sizes with prices. The algorithm could then just price based on the smallest stock that's big enough to fit the part.

                              For CNC you could go one step further and use an approximation value of the % of material that would need to be removed…

                              6 votes
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                                1 comment  ·  Admin →

                                Hi Jonathan, thanks for this detailed description. We’re watching this space closely, at this moment I can’t give you any concrete updates or timelines but since CNC and Lasercuting are both digital manufacturing technologies we could potentially see them on 3D Hubs in the future.

                              • Order photos upload

                                When printing an order, customers appreciate staying in the loop. It would be very nice if photos could be uploaded in the communication thread with the customer.

                                1 vote
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                                • Multiple curriencies Auto convert currency by the IP or location

                                  Can you add an option to set prices in another currencies? For example in Country local currency, $ and euro or auto convert price to another currency. I would like to enter foreign market but I'm afraid people doesn't know how much value is my local currency. It could be also like a hint how much +- is it in (for example) $

                                  1 vote
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                                    Hi Kamil, we’ll look into this if we get more requests for it. Right now seems like a fairly rare issue as most people order from nearby countries where they know the currency.

                                  • Ability to add custom status to jobs and color codes for advance order identification/sorting

                                    Add more statuses other than Processing-then-straight to-Printing. Something on the lines of 'processed' would be helpful to siolate orders that have been processed but yet to put into production queue.

                                    Maybe even color coding statuses for easier identification.

                                    7 votes
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                                      1 comment  ·  Admin →
                                    • Reply to SMS

                                      Allow customers to reply to SMS messages, and have reply posted as comment on order, and usual notifications of a client message.

                                      I have had multiple customers wonder why I never received the message and it didn't show up in the conversation on the website.

                                      8 votes
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                                      • Wall thickness checker, similar to Shapeways

                                        Add an integrated model wall thickness, thin geometry checker. Same way Shapeways have on their site.

                                        This will assess the model for build-ability based on technology & material used and alert customer about any thin geometry that wont build or dangerously thin (gradient from green to red perhaps?). It is then up to the customer if they want to proceed with the order.

                                        This will eliminate unnecessary steps in order processing on hub's side as well as make order placement more intuitive on client side.

                                        We have to deal with hands-on communications with the customers about thin areas and unbuildable…

                                        3 votes
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                                        • add the option ( checkbox ) for clients to allow stl file to be split for printing.

                                          Recently I wanted to check the price on my own hub for a part that I had printed in 2 sections and joined. Because the stl was too large, my hub was not even listed as an option for the quote.
                                          If you give clients the option to say that they are prepared to have their print done in sections and joined, then the client will be given more hubs as options to get quotes from, and more hubs have the opportunity to quote on prints that can be split for printing.

                                          1 vote
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