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  1. Allow the embedded order widget button to be styled with css

    The generated button for the embedded order widget is currently impossible to style and may clash with the aesthetic/theme of hubs' websites. I've also found it to sometimes break the styling of elements it's placed in. I think this will make the widget more accessible and attractive.

    12 votes
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      1 comment  ·  Admin →

      Hi Matt, thanks for sharing, this is something I’ll have to discuss with our designers. I can see the added value for businesses, so as long as it doesn’t harm the functionality I think this makes sense.

    • Edit startup costs

      Currently additional costs can be applied for every additional part, though if you get 10 parts that can be made in 1 print I think it unreasonable to charge the startup cost 10 times instead of once or twice.

      Can we have a button to increment up or down the number of startup costs, or an editable field and the calculations can be done by the hub

      3 votes
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      • View Hub Results on Map

        Similar to how Craigslist lets you view by Gallery/List/Map, that map view is most helpful when considering Local Pickup options.

        example http://funkyimg.com/i/2gX11.jpg

        3 votes
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          Thanks for sharing this request John. Indeed having a map view could be very handy for users who want to pick up prints. We do show the mini map in the checkout modal but thats on a hub by hub basis. I’ll review this with the team and see if we can fit it in.

        • Change Response Time Statisitic

          I think response time should be based on hours in a business day (ex. 8 hours). Sometimes there are people burning the midnight oil who submit a job request and a company may not be able to respond until the following morning. Then the response time could be hours before any action is taken. To me this creates a false response time when companies such as mine will respond within 1 hour during business hours.

          10 votes
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          • Allow alternative notification services besides Text Messages

            For countries where your text messaging service does not work, consider allowing options for alternative instant notification services like WeChat, Pushbullet, etc.
            eMail can be very slow when responsiveness is a sales factor.

            2 votes
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            • Order name tag

              For those (like me) who submit multiple projects, it would be great if we can give each a name for easy recognition, instead of having (just) a 3D Hubs order number. If I receive an order update (with a number) I can not recall from the number what project this is about.
              Anyway, good luck, great website!

              2 votes
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                1 comment  ·  Admin →
              • Enable conversion tracking when making sales

                The new embeddable HTML widget is great for adding to a site for allowing people to print their items, but it would be REALLY great if we had the ability to track when people make a sale (conversion tracking).

                I'd really like to add this to my google analytics for my webpage and as it requires adding some code to the "order success" page, i believe we'd need a new feature for it.

                6 votes
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                  1 comment  ·  Admin →

                  Hi Kevin, we’re looking at adding more analytics on the Hub Dashboard that would include widget conversion, that has our priority, later we can look at supporting other external analytics tools as well.

                • Picture Editing Tools

                  Would be great to have a little image editing tool when you post a picture. I use my phone regularly to upload photos for clients but they always come out oversized and in the wrong orientation when uploaded, so things like cropping and picture rotating tools would make like much easier for myself and my customers. A mobile app would also be really great and the first of it's kind for this service system.

                  3 votes
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                    Thanks for sharing Kristian. We’ll review this with the product team and see when we can fit the picture editor in. The app is also a good idea, something we hope to do in 2017.

                  • Local version of 3d printing trends

                    It would be nice to be able to get a more local view of the 3d printing trends. I am specifically interested in what material/colours are the customers demanding in my area.

                    11 votes
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                    • separate color from resolution

                      When ordering a print, customers see "materials" and "colors". If there are 2 colors avaliable and 2 resolutions avaliable, then 3D Hubs shows as if there are 4 "colors avaliable", which is confusing and more complicated for the customer. Could you separate the colors from the resolutions, and maybe have 3 dropdowns instead of 2? It seems as if they are separated earlier and later anyway.

                      8 votes
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                        1 comment  ·  Admin →

                        We’ve investigated this direction before, splitting the two into separate dropdowns does reduce the overview. E.g. when selecting the color you won’t know what resolutions are available, or other way around, when selecting resolution you won’t know what colors are available. So it might result in a lot of back and forward between the two dropdowns, leading to frustration and less conversion.

                        This is clearly something we would need to A/B test for that matter. We’ll see if we want to prioritize testing this over other improvements, I do have to say we hardly get complaints from customers on this, mainly from Hubs.

                        Brian

                      • ShippingEasy integration

                        Integration with the discount shipping provider www.shippingeasy.com to include the ability to import orders as an effort to simplify and shorten the shipping process.

                        3 votes
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                          Hi Jarod, thanks for sharing this idea. We’ll look at integrating API’s in the future, we first want to collect some usage data on the new shipping feature before looking at things like this.

                        • Ameliorate the Order Widget Integration

                          Hello I Would the Order Widget integrated in french for my website . And i want to remove the choice of material and just leave the choice of color for my website. Thank you in advance ;)

                          3 votes
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                          • 3D modeling

                            I see that if a person can't 3D model (3D modeling isn't so easy... and certainly takes a lot to learn), he/she has to ask someone to do it. I know there is the possibility on the website to ask a Hub to help in 3D modeling (and also add the price for that), but I'm not very sure if a Hub is really able to help in it (maybe it is only good for simple models...). Then, I'm thinking about a new way to connect all people to some 3D modeling experts. In this way everyone will be able…

                            16 votes
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                              Hi Federico,

                              Indeed this is interesting, we do track which Hubs can offer design services or engineering but there is no separate checkout yet. Usually it happens through Talk at the moment but we’ll see if we want to make this better in the coming months.

                              Brian

                            • Gantt Calander For Hub Workflow

                              I would love to have something built into hub where I can plan out multiple clients prints in some sort of gantt view down to the part allowing a hub to timeline their workflow maximise my output to dealines. This also allows the hub to easily work out the earliest start date they can do.

                              8 votes
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                                Hi Oli,

                                Thats a very cool idea, will discuss with the team to see if there is some existing library we could utilise to make this easy to implement.

                                Brian

                              • Photo download

                                Downloading project photos is currently quite difficult as the photos are embedded in the page code. Why? In case of bad 3D prints, my printer sends me a photo, that I then want to download and store and share with my 3D designers for improvement. Please make photos easily downloadable. Thanks

                                1 vote
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                                • Notification icons in 'Orders' page. New messages received, files updated, etc.

                                  More information available when viewing all your orders.

                                  1 vote
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                                  • More regions for the new shipping model (and maybe by weight?)

                                    With the new pre-calculated shipping, could we get more specific regions? I run a hub in the contiguous United States, and I don't want to make my shipping options avaliable in Hawaii or Alaska, because there are extra fees and delays, but I cannot narrow down any further than "United States". Could you add more options, esp. in large countries?
                                    Also, if possible, pricing by weight would be helpful. Here in the US, the cheapest prices for shipping are mostly based on weight, and it can make a difference of a few dollars; and I don't want to lose buisness…

                                    3 votes
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                                      We’re adding States to the regions today, and we’re making it optional to set a flat-rate, so you can still set pricing on order by order level, or update the price after orders come in.
                                      Also you can set the description to explain max dimensions or weight for shipping option.

                                    • Custom Boxes

                                      I have been using flat rate boxes from USPS a lot lately, since they make shipping costs a lot easier to tack on. USPS offers a service where they will print a company's name and logo onto the side of boxes (for little to no cost), so you know who the order is from (think Amazon). I wanted to get some custom 3DHubs flat rate boxes (with the 3DHubs heart on the side) so that my packages really stand out to customers. The issue is, these boxes can only be ordered in half-truckloads or more. It'd be cool if 3DHubs…

                                      3 votes
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                                      • Offer Recycling Filiment

                                        Hi,
                                        I Live in Alaska, and I have found that there are only 2 maybe 3 Filament Suppliers In the State. Most shipping Cost from the Lower 48 are really High, ($15-$50) And there is Very little People is Alaska That 3D print. But I would like to Buy a Filament Recycler And offer Making Filament Threw the hub for the people In Rural Areas to be able to use there wasted/Scrap Filaments Easily. I believe that this Can make 3dprinting/Manufacturing Readily available for Everyone!! I do think Having an Option For having your Filament recycled Locally Would definitely Save…

                                        9 votes
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                                          Hey we’re absolutely in favor of recycling and we’ve actually been investing into creating the first recycle Hubs, you can follow the progress here: https://www.3dhubs.com/talk/thread/recycling

                                          Once we get enough recyclers we’ll add the ability to search for them, but for now you can use the Talk community to share the message and include it in your Hub Description.

                                        • Mobile Site Help Center on small screen

                                          I have an iPhone 4s and the screen is fairly small, so when I'm looking to go to the help center on my phone, and I click there, it just pops up the browser navigation menu. I know this might be more Apple's fault, but is there any way to make that button clickable on some phones where this applies?

                                          2 votes
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