MvM

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  1. 21 votes
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    • 30 votes
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        MvM commented  · 

        I agree with this idea.
        I have had orders from customers who needed to change their design or model and took 1-2 weeks to do it.
        By that time, the original expected delivery date has passed and I need to adjust it manually (if I think of it).

        MvM supported this idea  · 
      • 4 votes
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          MvM shared this idea  · 
        • 1 vote
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            MvM commented  · 

            Actually, once you have uploaded a file and selected the type of material to be used, you can simply select the location where you want to find you service by simply entering the name of the area you want to search in.

            That said however, please be advised that the 3D Hubs Ranking system is seriously flawed in its basic form of listing its 'recommended' hubs.
            When the results are displayed you will need to select the 'Sort by distance' tab and then you will see all Hubs located in your desired area.

          • 9 votes
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              MvM shared this idea  · 
            • 21 votes
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                MvM commented  · 

                I agree on this, diagonally, you can sometimes fit larger prints than one would suggest based on jus the printers X- and Y-axis dimension.

                That said, however, sometimes, 3D Hubs will list Hubs that cannot print an object horizontally but can fit them vertically. Even though this means parts will be less strong.

                In the past, I have had to explain to customers that to print parts vertically does not give them the same finish and especially strength as the same part printed horizontally.

              • 20 votes
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                  MvM commented  · 

                  You are putting in slightly different than I would, but I wholeheartedly agree.

                  In the past, any visitor to 3D Hubs could just select his own area and was able to browse through the available Hubs and see what kind of services and materials they had to offer.
                  You could also see examples of what these Hubs had printed in the past and by that, had at least some kind of reference what is and what is not possible with 3D printing.

                  Since 3D Hubs changed their website to require a file upload first, this option is no longer available.

                  MvM supported this idea  · 
                • 23 votes
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                    MvM supported this idea  · 
                  • 7 votes
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                      MvM supported this idea  · 
                      MvM commented  · 

                      I agree.
                      The current list of Recommended Hubs is not really a list of the best and/or most experienced Hubs in the area the customer is looking for. The recommended list also shows relatively inexperienced Hubs. Probably this is done to give new Hubs a chance to establish themselves in the communicty.

                    • 60 votes
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                        Thanks for the feedback. we understand the issue.

                        We’re working hard to increase our printability detection so it will be less of a problem. Furthermore we’re also working on making the hub score less sensitive for individual orders.

                        However, we’re not planning to remove unprintable orders from the hub score as we can’t automatically identify them with full certainty. Doing so would open up the platform to be gamed by dishonest services, which is something we all don’t want.

                        MvM commented  · 

                        I agree.

                        Sometimes customers upload parts that are just not designed to be 3D printed. Even if they are not (yet) functional, some parts are clearly designed to be injection molded.
                        Usually, I will contact the customer with about the part in question and explain the issue with them.
                        Sometimes, they will adjust the files, but also, sometimes, the decision is made that they should have the parts 3D printed but instead look for another solution.

                        This is something I consider not only good business practice but also a form of honesty to myself and to the customer. I save me time by not spending time, material and money in printing something of which the endresult will not be satisfactory. And for the customer by saving him time and money as well.

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